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Recruitment Plus

Customer Care Representative - Co. Meath

Recruitment Plus

  • Louth / Meath / Dublin North
  • Negotiable
  • Permanent full-time
  • Updated 20/01/2018
  • Zuzana Foley
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Description

Customer Care Representative - Co. Meath - D004900 Recruitment Plus are currently recruiting for a Customer Care Representative who will be reporting to the EMEA&I Customer Care Manager.Hit the apply now button and Zuzana will be in contact if you are suitable.

 

Customer Care Representative - Co. Meath - D004900

Recruitment Plus are currently recruiting for a Customer Care Representative who will be reporting to the EMEA&I Customer Care Manager, the Sr. Customer Care Representative will demonstrate a thorough understanding of sales order processing, will provide administrative support within our clients guidelines to Sales Managers and customers for strategic accounts. This position is location in Navan, Co Meath.  This is a cross functional role supporting one main market but back up and support to other reigons.

Managing Accounts for UK & Irish Market and back up to other markets.

Location: Co Meath but commutable from Dublin North, Dublin West, Louth, Monaghan and Cavan – Own transport required to travel to the location.

 

 

Background Requirements:

  • Diploma/Degree in business or related field (educational requirements can be supplemented by relevant experience).
  • Fluency in English, extra language an advantage / requirement (job dependant)
  • Minimum of 4-6 years successful experience in a customer focused position.
  • Demonstrated interpersonal flexibility, strong oral and written communication.
  • Ability to work in cross functional teams
  • Strong organizational skills with the ability to prioritize work based on business needs.
  • Proven ability to exercise good judgement. Reputation of being results and quality driven.
  • Proficient keyboard and computer skills including excellent knowledge of Excel and MS Word, or equivalent spreadsheet, and word processing applications.
  • Ability to numerate and accurate, particularly in relation to data integrity.
  • Working knowledge of SAP or similar order management and processing systems.
  • Experience working with Salesforce desirable.

 

Remuneration depending on the level of experience.

Key Responsibilities:

Having an assigned group of customers this position will have the responsibility of:

  • Accurate processing, monitoring and acknowledgment of the customer’s order within the system
  • Meeting ship commit date within agreed timescales, updating the customer of any changes to the ship commit dates.
  • You will be required to provide, daily, weekly and monthly reporting on your customer’s activities as well as Key Process Indicators (KPIs) as directed by either the Customer Service Management or the Sales Manager.
  • Design custom documentation or processes for account where required. Ensure your customer’s orders are acted upon in a timely and accurate manner, in line with the current sales order process, onto the system in order to meet customer and operations lead-time requirements. Participates in process improvements.
  • Ensure your customer price list and agreed discounts are on the system and signed off. Any special promotions for your customer are recorded in the appropriate system. Ensure variances to price list or special discounts have received appropriate approval and are communicated to customer.
  • Escalate customer issues to Account Manager in a timely manner via the internal escalation process. Responsible for processing Return Material Authorization (RMA) transactions, reconciliation and reporting of resolution.
  • Provide telephone support to the designated customer base on pricing, part number and product related queries. Support allocated sales force by holding weekly calls to discuss and document key issues.
  • If required you will need to be available to travel to customers sites, sales meetings.

 

Please hit the apply now button above and Zuzana who is based in our Dundalk office will be in contact if you are suitable.

Unfortunately, Recruitment Plus is not in a position to respond to each individual application due to the high volume of submissions.  We will only contact those candidates whose CV matches the criteria for the vacancy. Thank you for your patience. 

At RecruitmentPlus, we respect your privacy. Your CV is sent to us in complete confidence and will never be forwarded to a third party without your consent.

Ref: D004900
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