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Allianz Worldwide Care

Credit Control Officer - French or Spanish

Allianz Worldwide Care

  • Dublin City Centre / Dublin North / Dublin South
  • Not disclosed
  • Permanent full-time
  • Updated 21/12/2012
  • HR
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Description

Credit Control Officer – French or Spanish All

 

Credit Control Officer – French or Spanish

Allianz Worldwide Care Profile

Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world’s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Based in Park West, Dublin 12, Allianz Worldwide Care employs 600 staff.

Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its "Clear to Zero" claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.

Key Responsibilities

  • Maintain e-mails on a clear to zero basis
  • Produce Invoices, Receipts, and Statements etc. when needed.
  • Follow up on outstanding monies owed in accordance with the credit control procedures, which include direct dealing with regional managers, brokers and clients as and when required.
  • Document and keep records in respect of each client account for the purposes of auditing
  • Prioritize Tasks by planning both daily and weekly
  • Provide customer service to not only external clients but also internally to:
  • Cash allocation and commissions team to ensure all monies relating to your portfolio are allocated correctly and within SLA’s
  • Client services department to ensure all changes and admin for policies are up to date to ensure correct billing. Resolve and own any exceptions in a timely manor
  • Your team leader, scheduling meetings for escalations/60+days/credits
  • Reconcile policies with overdue payments (cr/dr) to close out policy to a zero balance.
  • Maintain credit balances to ensure refunds/RWO are processed within SLA’s
  • Use the individual reminder reports as a tool to chase payments – monitor the report and ensure all due reminders are send on a daily basis without exception.
  • Ensure all policies with cancellation reminders are put out of force on the day the letter is sent.
  • Keep al 60 plus days on the aged debt clear. Should a policy fall into this category, escalate to team leader on a weekly basis.
  • Prepare reports e.g. aged debt, cancellation, reminder, credit cards and a summary report for TL on a weekly basis.
Experience Required

  • Two years previous experience in a customer focused role, in an administrative capacity
  • Experience in a customer focused credit management environment
  • Fluent written and spoken English and French or Spanish is essential to this role
Behavioural Competencies

  • Customer focused
  • Strong communication (verbal & written)
  • Ability to work effectively within a team environment
  • Honesty and Integrity
  • Ability to work under pressure
  • Highly motivated and proactive
  • Ability to priories workload and manage time effectively
Technical Competencies

  • Strong Knowledge of Microsoft Office (Excel, Word)

The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies

To learn more about us please visit
www.allianzworldwidecare.com/movie

Allianz Worldwide Care is an Equal Opportunities Employer

Allianz Worldwide Care does not require the assistance of Recruitment Agencies

 

Ref: 803686
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Allianz Worldwide Care

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