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G4S Secure Solutions Ireland Limited

Control Room Operative

G4S Secure Solutions Ireland Limited

  • Dublin South
  • Not disclosed
  • Not disclosed
  • Updated 18/09/2012
  • G4S HR
this job is expired
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Control Room Operative required for busy control room.



G4S Security Services (Ireland) Limited currently have a vacancy for a Control Room Operator to join our team based in our Head Office in Sandyford Industrial Estate, Dublin 18. Reporting to the Manager of the National Call Centre the objectives of the role will include the following

Duties and Responsibilities 

  • Respond to all aspects  as outlined in the training programme for NCC Operator
  • Operate all associated services in line with the Training Programme.
  • Liase with customers and  Operations Managers relating to guarding  issues, response, activity reports, complaints and queries, input and creation of rosters for all employees.
  • Support all aspects of the Company’s business  nationally
  • Identify and resolve issues arising from day to day company business in conjunction with the NCC Manager , Service Team and Operation Managers
  • To fully participate in training programmes for new products & services and adhere to procedures as outlined.
  • Work to the existing rostering system in place.

 Key Performance Indicators include:

  • Shift Cover  & telephone response times
  • Shift handover
  • Turnaround times for customer queries and complaints
  • Punctuality & attendance
  • Flexibility
  • Data input accuracy levels.


Successful candidates, should have 

10 year checkable work history

Static PSA licensed
Excellent standard of English written and spoken

Experience in a busy control room environment
Good computers skills are essential
Excellent communication & interpersonal skills

Excellent Telephone Manner 

Be Customer focused

Ability to work on own initiative

Team Player

Attention to detail

Available to work shift work

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G4S Secure Solutions Ireland Limited

G4S Secure Solutions Ireland Limited


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