Cancel
Return to Job Search
Zurich

Complaints & Administration Co-ordinator

Zurich

  • Dublin
  • Negotiable
  • Permanent full-time
  • Updated 15/01/2013
  • Kayleigh O' Shea
this job is expired
Apply Now

Description

Complaints & Administration Co-ordinator

 

The Role
Based within the Sales Support area in Operations, the Complaints & Administration Co-ordinator is responsible for all administration relating to Complaints and Service Quality Monitoring

Key Accountabilities
- Responsible for the day to day administration of all complaints, ensuring all are logged correctly and records maintained until the complaint is finalised.
-Responsible for preparing daily, weekly and monthly complaints MI reports, ensuring all completed within SLA.
-Liaise with Operations Managers and Supervisors to ensure all CPC deadlines with respect of complaints are achieved.
-Liaise with Compliance and Audit as required on all complaint related matters.
-Ensure complaint procedures are kept up to date in accordance with legislation and take responsibility for ensuring training is provided to all staff to ensure they are familiar with procedures.
-Responsible for all aspects of our Broker and Customer Surveys, ensuring the required number are issued, all returns are logged and any action required based on feedback is completed in a timely manner and reported on.
-Responsible for administration side of policy sampling, liaising with New Business and Sales Support Supervisors to ensure a minimum of 10% of all product types issued in New Business are sampled each month.
-Chair regular meetings to review complaints and surveys, ensuring learnings are shared and full root caused analysis completed.
-Ad hoc project work as required.

TECHNICAL COMPETENCIES
-Excellent knowledge of both current and historic products.
-Excellent knowledge of Life400, workflow, DMS etc
-Good knowledge of the CBI Consumer Protection Code Complaints Section.
-Strong administration skills
-Good working knowledge of EXCEL, Word and Access Databases

NON TECHNICAL COMPETENCIES
-Excellent interpersonal and communication skills – ability to communicate effectively with staff of all levels and ability to communicate effectively both verbally and in writing
-Excellent accuracy and attention to detail.
-Be well organised and capable of working to tight deadlines
-Be enthusiastic and committed to providing top quality service

Other
This role falls under the Fitness & Probity regime set down by the Central Bank of Ireland.



To apply for this position please click here

Ref: IR00777_1357122326
Apply Now
Report This Job

Zurich

Zurich

 

View Employer Profile

Show More

Email me jobs similar to: Complaints & Administration Co-ordinator

Please enter your email address

Please enter a valid email address

We use cookies to customise our website for you, giving you the best possible user experience. If you continue without changing your settings, we’ll assume that you are happy to receive this personalisation. Find out more about our cookie policy

Accept & Close