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CoE Ireland – Support Engineer


  • Dublin West / Dublin
  • Not disclosed
  • Permanent full-time
  • Updated 01/02/2013
this job is expired
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PURPOSE AND OBJECTIVES Interested in the latest innovative technology with an exposure to a global customer base, then this is an opportunity for you. We are seeking to identify individuals that ar...


As one of the world’s leading providers of business software, SAP delivers products and services that help accelerate business innovation. Today, customers in more than 120 countries and 25 industries run SAP applications – from distinct solutions addressing the needs of small businesses and midsize companies to suite offerings for global organizations. (*) SAP defines business software as comprising enterprise resource planning and related applications

Interested in the latest innovative technology with an exposure to a global customer base, then this is an opportunity for you. We are seeking to identify individuals that are passionate about mobile applications, high performing databases with in memory technology and cloud computing.

SAP Active Global Support (AGS) offers comprehensive services for each aspect of customers’ software implementation including operations, upgrades, quality management, root cause analysis and knowledge transfer. The Support engineer adopts the key methodologies of Solution Support through holistic engagement. This engagement involves the need to understand the core business process, the end to end customer solution and system landscape.

The Support engineers of AGS will adopt Rapid prototyping to prove the capabilities of an innovative SAP solution to fulfill specific customer use cases and to facilitate the customers’ actual IT and solution operations environment.

The core competencies of AGS is to maintain a strong back office support for each customer engagement, this support includes the provision of expertise on demand, efficient root cause analysis and instant resolution for identified issues. All services are delivered through an efficient network that provides online access to knowledge databases, best practice documentation and procedures and sophisticated tools that are embedded in the customers’ SAP Solution Manager environment.

* Analyze the complex constellation of SAP solutions.
* Support the implementation and rapid deployment of the latest technologies.
* Embrace the functionality and technical capabilities of SAP product releases.
* Deliver onsite and remote assessment and optimization services.
* Demonstrate flexibility and adaptability for customer travel.
* Understand the needs and requirements of Solution Optimization, Dataflow security, Process automation and Solution High availability.
* Adopt the methodologies of Rapid Prototyping and execute the objectives.
* Develop core competencies to measure system performance and optimize business processes.
* Provide clear recommendations and guidance to promote the added value from a service.

Training will be provided to facilitate specific product, basis and development expertise. On the job training will be provided to enhance core competencies and to extend responsibilities and ownership for critical customer engagements.

* Successful project implementation experience.

* Recent graduate with Bachelor's degree in Computer Science, Information Systems, Physics, Maths, Engineering.
* Technical Inquisitive nature with strong analytical and problem solving skills.
* Communication skills and strong business acumen.
* Customer centric with clear organizational skills.
* Comfortable working on own initiative.

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Ref: 55724772E
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