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Allianz Worldwide Care

Client Services Officer - French

Allianz Worldwide Care

  • Dublin City Centre / Dublin North / Dublin South
  • Not disclosed
  • Permanent full-time
  • Updated 26/10/2012
  • HR
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Description

Client Services Officer - French Allianz World

 

Client Services Officer - French

Allianz Worldwide Care Profile
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world’s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Based in Park West, Dublin 12, Allianz Worldwide Care employs over 600 employees in 16 countries.
Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its "Clear to Zero" claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.

Key Responsibilities 

  • Administration of policies from enrolment to renewal. 
  • Implementation of new business. 
  • To update the client database. 
  • To respond to client and broker queries and requests. 
  • To prioritise your workload in line with team targets. 
  • To ensure accuracy in all written correspondence to clients and brokers. 
  • To provide excellent customer service to our clients and brokers, solving problems promptly and in a professional manner, preventing unnecessary delays. 
  • To build positive and professional working relationships both internally and with brokers and clients. 
  • To participate in the training of newer team members. 
  • To participate in the improvement of workflows and procedures. 
  • Work on ad hoc projects as and when required.
Experience Required

  • Previous experience in a customer focused role , in a an administrative capacity ideally in the insurance industry 
  • Experience working in pressurized environment with tight deadlines 
  • Fluency in English and French is essential to this role
Behavioural Competencies

  • Customer focused 
  • Strong communication (verbal & written) 
  • Ability to work effectively within a team environment 
  • Honesty and Integrity 
  • Ability to work under pressure 
  • Results driven and solution oriented 
  • Ability to prioritize workload and manage time effectively 
Technical Competencies

  • Strong Knowledge of Microsoft Office ( Excel, Word)

Starting Salary €25,000 per annum rising to €36,000 reflective of length of service
Once employed by Allianz Worldwide Care; we feel that the contribution of our officers increases considerably with service and we think it is only fair to recognise this within our salary scales. Therefore, we commence salary increases for Officers following 18 months service with increases continuing to apply for up to 5 years service as follows: 18 months service €2,000, 2.5 years service €3,000, 3.5 years service €3,000, 5 years service €3000.

To learn more about us please visit

www.allianzworldwidecare.com/movie

Allianz Worldwide Care is an Equal Opportunities Employer

 

Ref: 798575
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