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Grant Thornton

Client Services Manager

Grant Thornton

  • Dublin City Centre
  • Negotiable
  • Permanent full-time
  • Updated 07/01/2013
  • Colm Molloy
this job is expired
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Description

Client Services Manager

 

Client Service Managers – Roles & Responsibilities Summary

Main Responsibilities

Relationship Management

    

Manage regular contact and communication with key stakeholders within allocated region

Manage resulting action plans and forecasts

Maximising growth potential by contributing to sales planning campaigns

Gain, manage and enhance client referral sources within individual region of responsibility

Customer Service Management

Provide impartial and factual advice to clients to allow them to make an informed and responsible decision in full consideration of their particular circumstances

Provide feedback to the source of each referral around the progression and outcome of each case

Respond to any adhoc referrer requests for information and/or support in a timely and accurate manner

Business Development and Improvement

Identify new business opportunities for business unit growth

Assist in the development and delivery of Marketing material to better improve Grant Thornton's position in the sector and enhance the service provision to clients and referral sources

Conduct and record regional market research in relation to competitors' activity in a structured format and report back to senior management and marketing.

Assist in the organisation, development and delivery of scheduled and adhoc training and presentations as required. Feedback learnings and suggestions for improvement.

Keep up to date with all related industry matters to better provide a best-in-sector service to referred clients and referral sources.

Brand Reputational Management

Raising the profile of the business unit (debt services)

People & Culture

Act as a role model for colleagues by sharing best practice, learnings etc. and provide constructive upward feedback to more senior colleagues

Seek regular feedback and identify and act upon learning and development in order to develop technical and personal skills

Compliance

Ensure that all individual administration and case notes/client data is accurate, compliant and of a high quality to enable rapid progression of cases to approval.

Enforcing compliance to industry regulations and company policies/procedures including health and safety procedures

Provide timely and accurate reporting to Belfast Management to facilitate accurate Management Information and data analysis

Recording and administration management

Manage own case list, WIP and liaise where necessary with Belfast Operations office to facilitate case progression (including timely arrangement of Courier Service to advance case progression)



Ref: 126470/81181
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Grant Thornton

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