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Allianz Worldwide Care

Claims Team Leader - Brussels

Allianz Worldwide Care

  • Dublin West
  • Not disclosed
  • Permanent full-time
  • Updated 14/04/2013
  • HR
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Claims Team Leader - Brussels This role is based in our Brussels office <


Claims Team Leader - Brussels
This role is based in our Brussels office

Allianz Worldwide Care Profile
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world’s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Based in Park West, Dublin 12, Allianz Worldwide Care employs 700 staff.

Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its "Clear to Zero" claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.

Key Responsibilities

  • Supervise and ensure the effective management of a claims team to ensure company objectives are achieved which include "Clear to Zero", daily closing targets, quality, staff retention and cost containment
  • Coach team members to technically assess claims, thereby contributing to the attainment of the companies decline ratio target
  • Distribute and monitor the team’s daily workload to facilitate
    1. Effective claims processing
    2. The attainment of group productivity and release targets
    3. The consistent quality of claims adjudication
  • Carry out individual performance management in order to maintain and improve individual productivity, quality and decline rate levels
    1. Facilitate an effective flow of information within the department
    2. Foster and maintain staff morale
    3. Promote staff personal development.
  • Carry out regular team meetings to improve internal communication and to support the Claims Manager by informing staff of departmental policies and protocols, idea generation and problem solving should be part of these meetings
  • Verify and release processed claims with payment amounts in excess of €15k to ensure the accurate settlement of high value claims
  • Liaise with external stakeholders (Brokers, Group Secretaries) and other departments regarding escalated issues
  • In the absence of the Claims Manager, furnish the Head of Operations with weekly claims figures for communication to the Board of Management
  • Identify and implement system enhancement ideas to maximise productivity and improve the quality of adjudication decisions
  • Actively participate in various operational activities, outside of claims, to ensure that operational service delivery is co-ordinated to meet and exceed clients’ expectations
  • Follow company Performance Management and Development policies
  • Responsibility for Health, Safety and Welfare within team (please refer to the Company’s Safety Statement for full list of responsibilities)
  • Undertake other Ad Hoc duties as required
Experience Required

  • Strong knowledge & experience of the Life, Accident & Sickness Insurance.
  • Medical Insurance Industry Knowledge an advantage
  • People management experience.
  • Experience in Financial Services and leading teams
  • Excellent communication skills and self initiative.
  • Demonstrable experience of working in pressurised environment with quick turn around times.
  • Proven record in running and organizing a team or department.
  • Strong Commercial, Business knowledge.
  • Strong strategic & planning skills
  • Effective time management skills
  • Results Driven
  • Ability to be accountable and responsible for decisions
  • Progress towards a professional insurance qualification would be an advantage
  • Fluency in  German and Dutch is an essential requirement for this role.
  • Fluency in English as requirement.
  • Previous Experince in Claims is also essential.
Behavioural Competencies

  • Customer focused
  • Strong communication (verbal & written)
  • Ability to work effectively within a team environment
  • Honesty and Integrity
  • Excellent leadership qualities and ability to delegate effectively
  • Ability to motivate others
  • Ability to prioritise workload and manage time effectively
  • Ability to work well under pressure

The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies

To learn more about us please visit

Ref: 812052
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Allianz Worldwide Care

Allianz Worldwide Care

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