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Claims Support Manager


  • Cork
  • Not disclosed
  • Permanent full-time
  • Updated 06/12/2012
  • Jane Lanigan
this job is expired


Job Title: Claims <span style="font-size: 1


Job Title: Claims Support Manager

Aviva Role Level: D

Reports to: Senior Claims Manager

Company: Aviva Health Insurance Ireland Limited


Location:  Cork


Duration: Permanent



This Role has been deemed CF2 and CF6 under the Fitness and Probity Regime





Aviva Health has an opportunity in our Claims Department for a Claims Support Manager to take responsibility for overseeing day to day operations within our outsourced Partner, Abtran.

We are seeking a candidate who has experience in Health Claims and can exhibit the qualities required to oversee detailed operational processes & effectively manage relationships with a Business Partner.



Key Responsibilites:


  • Overseeing daily workflow ensuring quality and service level agreements are met and maintained.
  • Dealing with technical queries and related tasks from the claims and management team within Abtran.
  • Timely and Accurate Reporting of management statistics.
  • Responsibility for implementing claims staff training and development of knowledge related to claims processes, insurance plan benefits, and the regulatory environment.
  • Support the effective management of a Third Party Administrator.
  • Input to planning and development of Claims Department
  • Ongoing review of work practices to achieve efficiencies and to provide excellent service at all times
  • Involvement in key projects focused on developing and enhancing our operational capabilities



  • One of the following professional qualifications is required – PMI Dip, ACII, CIP or QFA with a bridge to GI.


Skills / Competencies / Experience:



    To view the full job description, please click the link below

Ref: 807622
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