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Claims Handler - Wexford


  • Wexford
  • Negotiable
  • Permanent full-time
  • Updated 22/01/2013
  • David Connolly
this job is expired
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Claims Handler - Wexford


The Role
A temporary and a permanent position have arose within the Claims team in Zurich Centre Wexford.These are excellent opportunities for candidates with strong communication skills to develop or further advance their career in Claims. Under close supervision to manage standard judgements based claims in the most effective, efficient way whilst delivering a customer centric claims service.

Key Accountabilities
- Administration, investigation, and settlement of material damage and minor injury Claims
- Negotiating fair settlement in line with Company standards
- Liaise with Customers, Brokers, Company Service Providers and Claimants in person, by telephone and by written correspondence
- Prompt handling of first and third party claims taking responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a focussed claims service
- Reviews, resolves and proactively finalises claims within authority limits
- Acquires and efficiently organises the relevant evidence and information to accurately assess the value of the claim and to recognise potential fraud/recovery indicators
- Adheres to local regulatory and governance requirements throughout the life of the claim
- Refers to customer specific claims handling protocol and/or customer proposition service charter to ensure that we understand and fulfil the needs and expectations of our customers
- Working as part of a team focused on the achievement of challenging service levels with customer centricity crucial to all processes.
- Getting involved in project or adhoc duties to support management

Skills and Experience
- The ideal candidate will have previous experience in a similar claims role of between 1- 3 years (not essential)
- A minimum of 2 honours in Higher Level subjects in the Leaving Certificate or Third Level Qualification (minimum Diploma Standard) or equivalent industry qualification
- Applicants should hold or have the desire to pursue a Certificate in Insurance Practice (CII) and/or Association of Insurance Institute ACII qualification. In recognition of this, a comprehensive study support package will be provided

Technical Competencies
- Strong customer service skills focused on the delivery of quality customer service
- Strong verbal and written communication skills
- Be able to prioritise and work to deadlines
- Desire to learn and be flexible to business change
- Ability to recognise and understand appropriate legislative regulations
- Working at all times lawfully and in accordance with pre defined regulatory compliance

Non-Technical Competencies
- Excellent communication and interpersonal skills, with a particular requirement for high quality telephony skills
- Ability to work within a team environment focused on the achievement of both individual and team goals
- An innovative approach to work, training and problem solving
- Ability to multi-task
- An enthusiastic and flexible approach that includes the ability to self-motivate
- Quick learning capabilities and an aptitude for understanding the variable elements of insurance products
- High level IT and administration skills
- Ability to resolve customer problems

This role is a controlled function under the CBI Fitness and Probity Standards.

Please complete your application online.

To apply for this position please click here

Ref: IR00798_1358259295
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