Return to Job Search
AIB Group

Case Manager, AIB Financial Solutions Group (FSG)

AIB Group

  • Dublin
  • Not disclosed
  • Temporary full-time
  • Updated 07/02/2018
  • Administrator
this job is expired
Apply Now


Case Manager, AIB Financial Solutions Group (FSG)


Job Title: Case Manager, Financial Solutions Group

Vacancy Title:  Case Manager,  AIB Financial Solutions Group (FSG)


Location: AIB Group – Bankcentre, Dublin 4 


Please note this role is being offered on a 23 month contract.


Who you are


As part of the teams supporting customers in difficulty, you will have responsibility for management of a dedicated portfolio of customers across Personal, SME, Corporate and Property Sectors, working collaboratively as part of a dynamic team to provide appropriate credit restructuring solutions to our customer base.


FSG plays a pivotal role in supporting our customers in financial difficulty and providing them with sustainable solutions. It also comprises the proactive credit management of previously restructured customers and/or enforcement of the Bank’s security in situations where all consensual efforts to restructure borrowings have failed. The role will afford the opportunity to individuals to gain restructuring experience as well as enhancing their people, credit and relationship management skills.


Your next challenge

  • To proactively manage a portfolio of customers across a number of sectors, providing the highest standards in customer relationship.
  • To develop positive and professional working relationships with key internal and external teams.
  • Achieve KPI's which will include  restructuring and management of restructured portfolio of customers as well as proactive management of the Bank’s relationships with external Legal advisors.
  • Provide support to the wider team as required.


What you’ll need

  • 5-10 years’ experience of working in a lending and / or restructuring area of a financial services company is highly desirable.
  • Evidence of building and maintaining relationships with clients in a challenging and fast paced environment.
  • An ability to work on own initiative and interact as part of a highly motivated team.
  • An ability to prioritise and plan to effectively achieve goals and to be dependable in consistently delivering reliable results.
  • QFA Qualified or APA Qualified in:
    • Housing Loans, Home Reversion Agreements and Associated Insurances;
    • Consumer Credit and Associated Insurances
  • Proficiency in Microsoft Word, Excel and Outlook.


Please note: The Minimum Education requirements for entry to AIB is 5 passes in the Leaving Certificate (or equivalent), to include a pass in English and Maths. These must be achieved at either Ordinary or Honours Level. Confirmation of this will be sought if successful for the role.


What else should you demonstrate?


As part of the selection process, the successful applicant will be expected to demonstrate the competencies reflected below.

  • Lending & Credit Analysis
  • Customer Relationship Management
  • Strategic Planning and Priority Setting
  • Results Focus
  • Leadership, Teamwork and Collaboration


Who we are

AIB is a dynamic and diverse place to work. We are changing from the inside out to become a bank people can believe in. And by people, we mean our employees as well as our customers.

We’re one of Ireland’s biggest banks, but that doesn’t mean you’re just a number when you work here. We’re organised enough to have small teams focussed on one big initiative. Whether we’re analysing data, developing an app or, lending money, we are all focussed on our customers. 


In each team you’ll find leaders who focus as much on people as they do on function. Here, anyone who is responsible for managing people is called a people leader, not a manager. That shows our commitment and focus on the development and engagement of the people who work here.


You’ll find a mix of age, race and gender, where everyone has an opportunity to reach their potential. You’ll find a culture of openness, positivity and respect where everyone has a voice.

We are looking for the best experienced people. We will match your energy and enthusiasm with empowerment so that together we can build a culture that break the conventions of what our customer and employees expect of a bank.


What’s next?

If you meet the minimum criteria and would be interested in this exciting opportunity please click apply and complete the online application. If you require further information on this role contact Ross O'Brien from the Resourcing team on 01-7725012.


Ref: 42891
Apply Now
Report This Job

AIB Group

AIB Group


View Employer Profile

Show More

Similar Jobs for you

Email me jobs similar to: Case Manager, AIB Financial Solutions Group (FSG)

Please enter your email address

Please enter a valid email address

We use cookies to customise our website for you, giving you the best possible user experience. If you continue without changing your settings, we’ll assume that you are happy to receive this personalisation. Find out more about our cookie policy

Accept & Close