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Cheshire Ireland

Care Support Workers x 3

Cheshire Ireland

  • Mayo
  • See description
  • Permanent part-time
  • Updated 04/01/2013
  • Maura Gavin
this job is expired
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To provide care and support to Cheshire Ireland service users, in a safe, respectful, empathetic and person-centred manner. To assist service users with all aspects of their daily care and social needs.


Cheshire Ireland provides a range of support services to people with both physical and neurological conditions in their homes, in residential centres, in supported accommodation and in standalone respite facilities. Cheshire Ireland provides services to over 280 people in 22 centres in Dublin, Cork, Galway, Wicklow, Limerick, Donegal, Kerry, Carlow, Waterford, Sligo and Mayo. Our aim is to provide quality, person-centred services, which facilitate people with disabilities to live a life of their own choosing.


Job Title:                    Care Support Worker (3 posts)

Ref. Number:             CSW/MAYO/Dec12

Type of Contract:     Permanent                 

Number of Hours:     11 hours per week

Location:                    Mayo Cheshire Services


The Role:

To provide care and support to Cheshire Ireland service users, in a safe, respectful, empathetic and person-centred manner. To assist service users with all aspects of their daily care and social needs.                    

 The Person:

•  Be committed to the principles of rights-based, person-centred services and keen to accept the challenges involved in the ongoing delivery of such services.

•   Be patient and have an understanding of the issues experienced by people with physical disabilities.

•    Have the ability to work as part of a team.

•  Be outgoing and have a positive outlook on life, good interpersonal skills and be an excellent communicator.

•   Have the ability to communicate openly and effectively with service users, their family members, other staff and management.

• Welcome change and be committed to continuous improvment and learning throughout the organisation.

•     Have at least 1 year’s work experience in related areas such as personal assistance/carer, community development or social care and/or community regeneration.

Experience of supporting people through periods of change and life transition and of networking across a range of community services is desirable but not essential.               


Salary range:             €13.97 per hour

Closing Date:            Friday, 4th January 2013


Job description

The competencies below reflect the skills, abilities, knowledge and motivation required by care support staff working in Cheshire Ireland:

Care Skills

  •  Competently assists service users with all activities of daily living including personal care (e.g. dressing, bathing, toileting, assistance with eating), health needs (e.g. skincare, health promotion), mobility and communication needs, and competently performs clinical interventions (e.g. medication management, wound management) with appropriate training and supervision.
  • Demonstrates a professional yet empathetic approach when dealing with sensitive issues for example when assisting with intimate care.
  • Participates in individual person centred planning processes that meet each individual’s needs in regard to activities of daily living, health and well-being.
  • Accompanies service users to appointments and events as required.
  • Seeks information from service users regarding their needs and preferences, assesses situations well and adapts appropriately to service user needs.
  • Ensures that the rights, dignity, privacy and confidentiality of each individual are respected at all times.


  • Communicates effectively and appropriately with a range of people in different circumstances such as services users, colleagues, volunteers, FAS workers, management, service users’ families/friends, visitors, staff from theHSEand other external agencies.
  • Communicates information clearly in both written and verbal formats, and takes time and effort to actively listen to people; displays politeness, patience, courtesy, respect and helpfulness when talking to or corresponding to others.
  • Handles information with due care – honestly, factually and confidentially when required; and reports back to the relevant person in a timely manner.
  • Understands when to refer information/situations that might appear complex and/or ambiguous to their supervisor/line manager. Asks questions of their line manager when in doubt about any aspect of their role.
  • Follows locals procedures (hand-over, communication books) to ensure familiarity at the start of each shift with any change to service user's conditions or any change in situation or arrangements within the service
  • Attends and participates in staff meetings, local improvement committees and talk groups.

Building Effective Relationships

  • Works with service users to establish the right relationship that: is respectful and protects service users’ rights and dignity in supporting them to live a valued life; actively encourages independence and respects service user’s right to direct their own lives.  
  • Works effectively and cooperatively with other team members and strives to resolve conflict when it arises in the team.
  • Develops open, honest and respectful relationships with others; fosters good working relationships within the team; recognises and shows an understanding of the needs of others.
  • Is willing to be flexible within one’s own role and responsibility.

Health and Safety

  • Demonstrates knowledge of and compliance with health and safety policies and procedures (e.g. moving & handling, fire safety, waste management, infection control, emergency medical procedures)
  • Assists in maintaining one’s own and others’ health, safety and security in the workplace; is proactive in identifying risks and taking appropriate action to reduce risks; has an awareness of and adheres to health and safety legislation.
  • Develops personal strategies for coping with stress and challenging situations, and maintains personal well-being in terms of the demands of the job and nature of the work. 

Personal Development, including caring for and valuing self

  • Understands the fundamental importance of one’s role within the organisation, recognises and accepts the responsibilities and accountability that accompany the role.
  • Can be pleasant while maintaining appropriate professional boundaries
  • Is committed to developing one’s self within the workplace by undertaking training and updating as required; assumes personal responsibility for ensuring that the benefits of training and development are applied to the work and are shared with colleagues
  • Willingly engages in development programmes that teach new skills in order meet the needs of people with different support needs.

Procedures, Legislation, Quality

  • Is familiar with, and behaves in accordance with, all organisational and service policies which apply to one’s work (e.g. Adult Protection Framework, Dignity in the Workplace, Health Information & Quality Authority Standards, Complaints management Policy)
  • Is committed to service quality and continuous improvements; ensures that’s one’s own actions help to maintain the effective implementation of quality standards and service delivery.
  • Cooperates with quality reviews/service evaluations/investigations and assists with the implementation of corrective actions
  • Is willing to come forward and report to a supervisor/line manager issues of poor performance or experience of abuse of or bad service to a service user by a colleague or some other person

Person-Centred Focus

  • Contributes to the delivery of quality person centred services in line with the Cheshire Ireland ethos, vision and mission
  • Assists people to develop personal routines and lifestyles which meet their individual needs, abilities and preferences  and which promote inclusion in the life of the community
  • Respects the right of service users to live a life of their own choosing, and works in partnership with service users and their families/advocates.
  • Understands of the balance between the right to choice of the individual and the requirement to provide safe quality services.

Sensitivity (Empathy) and Conflict Resolution

  • Is empathetic, sensitive, humane and non-judgemental towards one’s self and others
  • Maintains composure and professionalism and displays empathy in crisis or conflict situations
  • Readssituations quickly and responds appropriately

Flexibility & Adaptability in Responding to Change

  • Is willing to be flexible and adapts to changing circumstances of a service on a day to day basis and to changing support needs of individuals; understands the need to be flexible and actively adapt within one’s own role
  • Is willing to participate in change initiatives designed to provide improved, more inclusive and more person centred services.
  • Is willing be flexible and provide supports to other departments in the service if the service needs require this

Technical Skills – including use and care of equipment

  • Has the capacity to utilise a range of equipment appropriate to the service in accordance with company policies and manufacturers’ instructions
  • Is aware of the importance of regular cleaning, inspecting and reporting of defects in all equipment and devices; maintains accurate and appropriate records of inspections and maintenance carried out. 

This is not an exhaustive list; you will be required to carry out such other reasonable tasks as will be determined by your line manager.  If you are unclear about what parts of your role you must prioritise speak to your line manager.


Person Specification and Requirements

Suitable Candidates will:

  • Have at least 1 years’ work experience in related areas such as personal attendant/carer, community development or social care and/or community regeneration
  • Have knowledge and experience of: Supporting people through periods of change and life transition;

working with marginalised groups within a changing social context; networking across a range ofcommunity services

  • Be committed to the principles of rights-based, person-centred services and who is keen to accept the challenges involved in the ongoing delivery of such services
  • Be sensitive to the issues experienced by people with physical disabilities
  • Use good interpersonal and communication skills to influence others, build constructive relationships and achieve outcomes.
  • Can analyse issues, propose solutions, make sound judgements and implement decisions in conjunction with other stakeholders.
  • Manages your own workload effectively while responding flexibly to new demands at short notice
  • Welcomes change and is committed to continuous improving and learning throughout the organisation
  • Holds a clean driving licence or can demonstrate current effort in doing so and is willing to travel and to work flexible hours where required.
  • Speak and write English fluently.
  • Be in possession of the necessary documentation to work and live in Ireland.


Ref: CSW/MAYO/Dec12
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