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SISK Healthcare - Sicon Limited

Cardiac Services - IT Support Engineer

SISK Healthcare - Sicon Limited

  • Dublin City Centre / Dublin North / Dublin South
  • Not disclosed
  • Permanent full-time
  • Updated 31/01/2013
  • Human Resources
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Description

IT Support Engineer The Company: Cardiac Services <span style=

 

IT Support Engineer

The Company: Cardiac Services

Mission Statement - Through our people we are dedicated to delivering profitable solutions to fulfill our customers needs by way of efficient distribution, quality service and after sales support of leading Healthcare Technology.

Formed in 1969, Cardiac Services Group has developed into a leading supplier of Medical diagnostic and therapeutic equipment throughout Ireland and the UK. Currently employing over 100 highly motivated people in sales, education and training, technical support and administration we are committed to excellence and customer satisfaction by investing in continued improvement and the development of innovative services for healthcare
.

Purpose of Role:

To join our Customer IT Support Team to provide Customer Support for Clinical IT Solutions throughout Ireland particularly the Philips IntelliVue Clinical Information Systems for Critical Care, Obstetrics and Anesthesia. The primary purpose is in the resolution and escalation of problems to achieve availability and uptime of our products. However a significant portion is spent working with Customers on the installation of IT Solutions. 

Principal Duties and Responsibilities:

  • Installation of Server and Client Hardware/Software
  • Interfacing of Medical Devices to a Clinical System
  • Interfacing with Hospital Wide Information Systems such as Laboratory and PACS systems
  • Advising Customers on Design Solutions and Workflows
  • Detecting and mitigating potential performance issues and problems before users are impacted
  • Ensure that all work undertaken complies with the relevant Company Quality procedure relating to that service or activity
  • Comply with all relevant protocols associated with call logging, service scheduling and other call related activities
  • Proactively manage customer relations with particular emphasis on communication with customers and ensuring customer satisfaction.
  • Active participation in a 24x7 on call rotation and occasional work outside of normal business hours required. 

Role Requirements 

The primary focus is around Windows and SQL Server Administration and troubleshooting.  Experience desired for this position includes:

  • Strong Windows Administration, 2003 and 2008 including Active Directory.
  • Virtual machine technology.
  • SQL Server Administration, Reporting and Scripting.
  • Citrix.
Our ideal candidate has a minimum of 3-5 years of experience with Windows and SQL Administration.

  • Experience in troubleshooting and customer service.
  • The candidate has excellent communications skills verbally and written with a focus on customer service.
  • Strong interpersonal skills: Customer focused with good communication skills – written and oral.
  • Good analytical and troubleshooting skills.
  • Self motivated,.....

    To view the full job description, please click the link below

Ref: 809380
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SISK Healthcare - Sicon Limited

SISK Healthcare - Sicon Limited

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