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Broker Service Agent (9 month contract)


  • Cork
  • Not disclosed
  • Temporary full-time
  • Updated 12/02/2013
  • Aisling Byrne
this job is expired


Role title: Broker Service Agent – General Insurance (


Role title: Broker Service Agent – General Insurance (Personal Lines)

Grade: A

Reporting to: Broker Service Team leader

Job purpose

Work as part of the Broker Service team to provide a high quality service to Brokers in the General Insurance personal lines business.     
               This will largely involve answering queries by telephone in a call centre environment

Duties & Responsibilities

  • Assist Aviva insurance brokers in providing quotations, processing renewals and completing mid term alterations.
  • Provide phone support for Aviva web-site queries for Aviva insurance brokers
  • Maintaining high service levels
  • Maintain broker relationships

Skills, knowledge and experience required

  • Excellent communication & interpersonal skills
  • Strong customer service skills
  • Knowledge and experience of General Insurance an advantage
  • Strong attention to detail
  • Ability to work towards tight deadlines on own initiative or as part of a team
  • Flexible, adaptable and open to change
  • Computer literate
  • Some roles require candidates who are MCR qualified or commitment to work towards Minimum Competency as required by the Central Bank
  • An understanding of the importance of accuracy and excellent customer service on our brand and the ability to deliver accurate and excellent customer service even when under pressure.
Closing date for applications is 12th February 2013 at 5pm.  Shortlisting may apply.

Ref: 811550
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