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Virgin Media

Billing Analyst

Virgin Media

  • Dublin City Centre / Dublin North
  • Not disclosed
  • Permanent full-time
  • Updated 13/04/2013
  • Human Resources
this job is expired
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Experienced Billing Analyst required for large Telcoms company based in Dublin 3.



Billing Analyst




Head of Billing




Permanent role


General Summary:

We are looking for an experienced Billing Analyst. The ideal candidate will: 

  • Be proactive and have a “can do” attitude.
  • Be detail oriented.
  • Have strong analytical skills.
  • Have strong verbal and written communication skills.
  • Have strong interpersonal skills.
  • Be able to handle multiple tasks concurrently.
  • Have high levels of energy and integrity.

The Billing Analyst role is a pivotal position in ensuring the effectiveness, accuracy and delivery of billing information.

The successful candidate will have significant expertise in the area of Mobile and MVNO billing.

The purpose of the role is to:

  • Grow Knowledge in the Mobile/MVNO billing area and be aware of UPC   business and IT strategy, activity and changes in that area.
  • Represent billing on all business initiatives.
  • Assist with the definition of business processes, scenarios and solution requirements. 
  • Perform QA analysis where required and resolve any identified system or process issues.
  • Liaise with IT on systems analysis and proposed changes to billing.
  • Diagnose issues and analyse transactions to explain billing events.
  • Take operational action to resolve any customer account discrepancies.
  • Promote good practice.


Key Responsibilities:

  • Perform the business lead function for project delivery within billing.
  • Perform Analysis and provide recommendations to optimise and manage problem definition and resolution.
  • Complete full validation of product and price changes through all stages of the implementation process.
  • Validate the testing of billing system changes and configuration.
  • Support the billing function with day to day operational tasks and audit controls.
  • Resolution of billing escalations to include implementation of all tasks required to resolve the issue.
  • Liaising with 3rd party vendors on all billing issues.
  • Understand and follow the agreed processes and methodologies which underpin how the organisation operates.
  •  Lead the design of business processes or business process improvements and definition of consequent business requirements.
  • Liaise with other departments within UPC.
  • Comply with all UPC’s Policies and Procedures, as amended from time to time.
  • Foster and promote an environment of mutual trust, respect and dignity in the workplace.
  • All other duties as required by Billing.


Qualifications and Skills:

  • Business / IT 3rd level qualification.
  • Demonstrate previous analytical and /or project delivery experience.
  • Good Numerical ability.
  • Good technical understanding.
  • Ability to communicate with people through a variety of mediums.
  • Good attention to detail.
  • Flexibility.



  • Minimum of 5 years experience working in a customer facing / billing operations role inclusive of mobile billing.
  • Good working knowledge of large volume billing and/or transaction management in a customer facing environment.
  • Experience in dealing with 3rd party partners.  
  • Strong PC literacy and IT systems skills including experience in Excel, Word, Powerpoint, CRM and Billing Systems.


Core Competencies:

Communication skills

Good communication and relationship building skills. Be able to manage relationships with others. Considers and responds appropriately to the needs, feelings, and capabilities of different people in different situations. Displays high level of discretion and respects confidentiality and is honest and forthright. Use written/verbal language that is clear concise and easy to understand.

Problem Solving

Ability to identify problems, understands and quantifies the customer impact, identify the root cause and resolution as well as manage the implementation of the resolution.


Take responsibility for seeing things through to completion.  Proactive, works on own imitative and ensures all tasks are fully completed.


Ability to understand and define business requirements and fully analyse results to ensure predefined requirements are met. Analyse information from multiple billing systems and understand basic concepts of billing.

Work Proactively/Decision Making

Ability to work on own initiative, recognise problems or opportunities, analyse alternatives, consider options, make sound judgements and choose an appropriate course of action to achieve desired outcomes/solutions. Have the ability to take responsibility to see requirements through end to end.

Attention to Detail and Process Driven

Be thorough in completing all tasks with high concern for accuracy, quality and doing things properly.  Follows established procedures where applicable.

Achieving Results

Knowing what outcomes are important and focus attention on achieving final outcome which aligns to business goals.  Have the ability to see the end picture and perform effectively in the role to deliver outcomes.  Pre-empt problems and works to resolve them. Has good working knowledge of the business and environment within which it operates. Look for ways to improve work processes in order to achieve greater efficiency.


Encourages the team to work together by engendering a sense of collective responsibility in order to achieve common goals.  Role models the Team Working Value at all times.

Adaptable to Change/Flexible

Ability to understand and apply sound principles to adapt to different conditions and circumstances. Demonstrates flexibility in work approach.

Ref: D-BA
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