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Forensic Technology

Bilingual Support Technician (English & Spanish)

Forensic Technology

  • Dublin
  • 30000 - 40000
  • Temporary full-time
  • Updated 30/08/2012
  • Careers
this job is expired
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Description

Bilingual Support Technician (English & Spanish) to provide global customer support for forensic ballistic digital acquisition and analysis equipment.

 

JOB DESCRIPTION:

The successful candidate will be responsible for the performance of a variety of technical services from the local support office and at different customer/user sites across the EMEA region. The main function is to directly support the customer by troubleshooting hardware, software and networking issues and then repairing those issues promptly to minimize impact on the customer.  This includes coordinating resources and materials necessary to resolve system failures and completing proactive system maintenance as needed. All work to be carried out in compliance with the latest procedures and protocols. Our goal is to ensure 100% customer satisfaction.

Candidate must be fluent in English and Spanish. Role requires excellent verbal & written communication skills in both English and Spanish. Other languages beneficial, but not required.  Extensive travel involved.

SKILLS REQUIRED:

3rd level qualification in Computers or Engineering. Good knowledge of computer operating systems(Windows & Linux) and networking protocols. Three years in electro-mechanical assembly & component repairs. Familiar with mechanical and electrical precision measuring tools. Two years in field service repairs. Excellent communication & interpersonal skills. Analytical & methodical approach. ITIL knowledge required. Must be able to successfully complete in-depth security investigation and background checks to obtain and maintain required clearances.

Ref: 12-DUB-01C
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Forensic Technology

Forensic Technology

 

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