Cancel
Return to Job Search
Pramerica Limited

Associate/Senior - Systems Engineer

Pramerica Limited

  • Donegal
  • Not disclosed
  • Permanent full-time
  • Updated 16/10/2017
  • Ken Keaveney
this job is expired
Apply Now

Description

Pramerica Systems Ireland has a requirement for an Associate / Mid / Senior Systems Engineer to provide support to Prudential’s ILI Imaging group.

 

Associate/Senior - Systems Engineer

 
Pramerica Systems Ireland has a requirement for an Associate / Mid / Senior Systems Engineer to provide support to Prudential’s ILI Imaging group.
 
The team will be responsible for day to day general production support, end user support with both production issues and queries and supporting the GBTS Server group and the Security Administrators on the system.
 
The role of the System Engineer owns the responsibility for managing all monitors within the applications including, but not limited to; creating configuration documentation, implementing simple changes, providing guidance and recommendations to the business partners on changes and the implementation of new functionality, providing Tier 2 / 3 support to the end users and other departments as needed, the identification and resolution of bugs & participation within an on-call 24*7 support model.
 
The successful candidate will be expected to develop a comprehensive knowledge of the relevant applications and become a subject matter expert (SME) in their discipline.
 
The successful candidate must be capable of working independently or as part of a team, possess excellent communication skills and have the ability to work proactively.
 
The System Engineer team operates Monday to Saturday core hours of 1pm to 10pm GMT. You may be required to assist the technical helpdesk when the business requires.
 
 
Summary of Duties:
 
  • Responsible for the day to day general production support, End user support with both production issues and queries and supporting the GBTS Server group and the Security Administrators on the system.
  • Monitoring of alerts sent by Splunk. Investigate and determine if an issue. Engage correct resources to solve issues.
  • Serves as a Subject Matter Expert on the system.
  • Provide tier 2 / 3 technical support to the end user and other departments as needed, such as QA and GBTS Technology.
  • Manage requests for enhancements including identifying, testing and implementing enhancement.
  • Participating in vendor information sessions to learn about product enhancements and changes.
  • Coordinate and draft for distribution any communication updates needed about supported systems to the relevant parties.
  • Monitor and participate in support forums and user groups to identify potential issues.
  • Maintain a strong business and technology understanding and awareness of trends, opportunities and issues as related to applicant tracking system.
  • Other duties as required by the business.
 
Skills & Competences Required:
 
  • Previous experience supporting EMC Captiva InputAccel and  Unisys InfoImage  (EMC – Enterprise Content Manager)
  • Experience with content management systems (CMS) would be beneficial.
  • Knowledge of HTML & SQL would be beneficial.
  • Knowledge of Web services
  •  Experience with Splunk application would be beneficial.
  • Excellent escalation skills, both internal and external (vendors)
  •  At least 1 to 2 years' of customer care experience.
  •  At least 1 to 2 years' experience with effective problem solving.
  • 1 - 2 years successful technical call center support – tier 1.
  • 1 to 2 years experience working with diverse teams with competing priorities.
  • The ideal candidate should have at least 1-3 years IT experience.
  • Strong partnering skills and the ability to work collaboratively across the organization
  • Refined communication skills with the ability and poise to speak to all levels of the organization
  •  Ability to clearly summarize technical issues to non-technical audiences
  • Strong analytical, problem solving, problem resolution and trouble shooting skills with acute attention to detail.
  • Proven strong written and verbal communication and interpersonal skills, ability to follow instructions, positive attitude (must provide proof of writing ability with instructional as well as client communications)
  • Must demonstrate initiative and positive attitude with an ability to balance and prioritize multiple projects.
  • Must be process oriented with good follow-up to ensure ongoing communication with client and close-out of each project.
  • Rapidly adapt and respond to changes in environment and priorities.
  • Ability to multitask and manage priorities with little supervision.
  • Willing to take on additional responsibility quickly
  • Demonstrated leadership and team management abilities.
  • Strategic, operational and technical management skills.
  • Self-starter with the desire to grow and excel in a dynamic environment
  • Ability to be organized, flexible, prioritize tasks and work in a deadline oriented environment

Ref: 919263
Apply Now
Report This Job

Pramerica Limited

Pramerica Limited

2 reviews
 

View Employer Profile

Show More

Email me jobs similar to: Associate/Senior - Systems Engineer

Please enter your email address

Please enter a valid email address

We use cookies to customise our website for you, giving you the best possible user experience. If you continue without changing your settings, we’ll assume that you are happy to receive this personalisation. Find out more about our cookie policy

Accept & Close