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Pramerica Limited

Associate / Operations Analyst

Pramerica Limited

  • Donegal
  • Not disclosed
  • Permanent full-time
  • Updated 16/10/2017
  • Admin
this job is expired
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Description

We have an Analyst position within our PBS division in Pramerica working in a System Administrator capacity.

 

DD - 1133 - GBTS
 
Associate / Operations Analyst
 
We have an Analyst position within our PBS division in Pramerica working in a System Administrator capacity. This exciting opportunity will focus on supporting the day-to-day administration of the Check Special Handling Groups Database.  As well as day-to-day administration the Admin will be responsible for training Prudential associates on how to us the CSHG database when new areas are added.

Ideal candidate will have strong working IT support experience & excellent communications (both written and verbal).
 
Core hours are 8am – 4pm (EST)
 
The Analyst is responsible for:
• User administration of applications.
• Database group maintenance.
• Update of NAB group.
• Update of Check Series and Check Stream.
• Helpdesk support - technical issues.
• Helpdesk support – new user training.
• System / job monitoring.
• Report generation.
• Assists with documentation of SOPs for the team, and any additional end user documentation.
 
Experience and Attributes Desired:
The following are required:
 
• Proven strong written and verbal communication and interpersonal skills.
• Ability to adapt and respond to changes in environment and priorities.
• Consistent problem-solving ability with acute attention to detail.
• Ability to multitask and manage priorities with little supervision.
• Must be able to remain focused and deliverable-oriented while working independently.
• Able to demonstrate initiative, creativity and analysis skills.
• Ability to identify and provide training for the team on a gap analysis basis.
• Ability to lead, coordinate and manage projects.
• Suggest and implement Process Improvements and Innovations.
• 1 to 2 years’ experience working with diverse teams with competing priorities
• 1 - 2 years’ successful technical call center support – tier 1.
• At least 1 to 2 years of customer care experience.
• At least 1 to 2 years' experience with effective problem solving.
• Suggest and implement Process Improvements and Innovations.
• Escalation point for the team for any major technical issues/trouble shoot complex issues.
• Previous work experience on at least one of the following is required:
• Strong Project and or People management skills.
• Previous experience working in an IT support related role.
 
The following will be an advantage:
• Degree or Certificate in I.T. or related discipline is preferred
• ITIL certifications.

Ref: 908605
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Pramerica Limited

Pramerica Limited

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