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Associate Account Strategist (Dutch), Global Customer Services

Google

  • Dublin City Centre / Dublin South / Dublin
  • Not disclosed
  • Permanent full-time
  • Updated 09/02/2013
  • HR Operations
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Description

Associate Account Strategist (Dutch), Global Customer Services

 

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This position is based in our EU Headquarters in Dublin, Ireland.

The area: SMB Sales and Operations

When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.

The role: Associate Account Strategist (Dutch), Global Customer Services

As an SMB Services professional at Google, you???ll work with a wide variety of SMB advertisers delivering the optimal advertising solution for each customer. Your entrepreneurial drive and expert product knowledge will enable SMB advertisers to expand their businesses with Google's latest advertising products and solutions. Your understanding of online media and your commercial acumen shape how new and existing businesses grow. To our customers, you are the face of Google. You listen to our customers??? needs, understand the details of individual campaigns, resolve their questions and explore and uncover business opportunities. You set the vision and the strategy for how our customers??? products and services reach thousands or millions of users. You partner with a highly engaged team and bring creativity to grow and transform the business. Work is done in a structured environment, which emphasizes productivity, quality and CSAT targets. Supplementing your core role, you???ll participate in a two year developmental program which offers world-class training, equipping you with the business, analytical and leadership skills needed to be successful at Google. At the end of the program, you???ll have a deep understanding of our products and customers - the real foundation of Google.

This position is based in our Dublin office supporting the Dutch market

Responsibilities:

  • Prioritise and deliver outstanding customer service experience to Google's advertisers, publishers, and/or users.
  • Manage customer inquiries by phone, e-mail, and/or live chat.
  • Collaborate with Specialists, Engineers, and Product team members on new feature development.
  • Implement creative ways to improve our customer relationships and increase revenue by upselling and promoting other Google products.
  • Provide strategic and consultative advice and help solve technical issues by working with a large number of businesses from your market.

Minimum qualifications:

  • BA/BS degree. In lieu of degree, relevant skills or equivalent experience.

Preferred qualifications:

  • Previous experience or internships in sales, customer service, account management, marketing or consulting.
  • Demonstrated experience troubleshooting or resolving customers queries.
  • Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail.
  • Demonstrated capacity to lead and/or motivate others around you.
  • Excellent written and verbal communication skills in English and in the language you would support.

Ref: IJ-10273
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