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Willis Towers Watson

Apprentice Pensions Administrator - Solas Apprenticeship Scheme

Willis Towers Watson

  • Dublin
  • Not disclosed
  • Permanent full-time
  • Updated 22/06/2017
  • HR
this job is expired
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The Insurance Practitioner Apprenticeship is an ‘earn and learn’ degree programme, combining on-the-job training with academic study.


Apprentice Pensions Administrator

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 39,000 employees in more than 120 territories. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance. Unlock your potential at Willis Towers Watson

The Apprenticeship scheme:

The Insurance Practitioner Apprenticeship is an ‘earn and learn’ degree programme, combining on-the-job training with academic study. The three-year, government supported programme leads to the full QFA and BA honours degree in Business and Insurance which allows apprentices to hit the ground running early in their career.

The Insurance Practitioner Apprenticeship has been developed with the insurance industry and to meet the needs of modern insurance and financial service businesses.

Available nationally, the programme is open to Life & Pension and broker businesses of all sizes. It is a three-year contractual commitment, funded by the government (HEA and SOLAS) and is structured so apprentices gain their regulatory licence – Professional Certificate in Financial Advice (APA) – by the end of year one and the Professional Diploma in Financial Advice (QFA) by the end of year two.

The off-the-job training is provided one day a week via distance learning. Apprentices stream live lectures in their workplace through, IT Sligo, which enables them to learn in real business environments

Purpose of Job

Working as part of a team you will be responsible for providing a reliable and high standard of administration to an agreed portfolio of occupational pension schemes.

The successful candidate will report directly to a team lead but will have a Mentor as part of the Solas Apprenticeship programme.

Main Duties/Responsibilities:

  • Help to provide an efficient, professional service to meet all client/members' needs

  • Working towards managing portfolio of pensions administration clients

  • Maintenance of accurate and up to date scheme records

  • Preparation of individual calculations and benefit statements

  • Processing individual member queries

  • Be a point of reference for standard automated cases.

  • Communicate effectively with client/members via the telephone, remembering each caller will have a different level of understanding of pensions. Record each call as they occur.

  • Deal with queries and requests by the use of standard letters.

  • Identify areas where the service to clients/members could be improved 

  • Build a relationship with the clients. 

  • Monitor own workflow to ensure service levels are achieved.

  • Assist in more complex / project work and help out with tier 1 & 2 clients within the team when required.


    Qualifications and Experience Required

    Able to work to a high level of accuracy.

    Able to work well under pressure and meet targets.

    Interpersonal skills to include good written and verbal communication.

    Computer literate.

    “Can do” attitude with a flexible attitude to work.

    Minimum 2 honours (higher level) in Leaving Cert

    4 additional passes including English/Irish and Maths





  •  Willis Towers Watson Ireland is an equal opportunities employer

  • Willis Risk Services Ireland T/A Willis Towers Watson Ireland is an equal opportunities employer

  • If you are looking for more information regarding the pension scheme specifically please visit:

Ref: Apprentice Pensions Administrator
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Willis Towers Watson

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