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Morgan McKinley

Application Support Specialist

Morgan McKinley

  • Dublin City Centre / Dublin
  • Negotiable
  • Permanent full-time
  • Updated 29/08/2012
  • CV Database
this job is expired
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Description

.NET Application Support - Dublin Based Permanent Role. Excellent role within a large multinational organisation. Call Alan for more information - 01 4321555

 

Application Support - .NET

My client, a world leader in its market is looking to add to its Dublin based IT team. This is a unique opportunity with career progression and benefits for the correct candidate.

Duties and Responsibilities

The successful candidate will support and develop a large scale web based application in .NET technologies.

To be successful in this role you will need to be willing to assist in all areas of support with an attitude towards delivering top quality solutions and customer service.

This individual must have analytical and problem-solving skills with a logical and structured approach towards troubleshooting.

Key tasks include:

  • Investigate and resolve issues escalated by the Helpdesk
  • Provide guidance and technical expertise to the Helpdesk
  • Diagnose, analyse and reproduce customer issues to ensure understanding of root cause of software problems
  • Resolve core product and application issues through direct action or by escalating non-resolvable issues to appropriate third parties
  • Pro-actively contact key customers to review progress and offer technical support
  • Keep customers appraised of progress on issue resolution throughout the case management cycle
  • Application Maintenance/ Bug fixing
  • Data Analysis / System Queries
  • On-going Development / System Enhancements

Knowledge and Experience

Qualifications

Third-level I.T qualification or equivalent experience

ITIL or MCTS certification would be an added advantage

Experience:

2+ years experience is a customer focused support role

Minimum of 2 year’s experience in a Development role

Familiarity or experience with full project lifecycle from Requirements through to Deployment.

Technical Skills:

MS .NET Framework

Windows Services and Windows Communication Foundation (WCF) based solutions

MS SharePoint 2007
MS Active Directory
MS SQL Server 2005 / 2008 Database Experience
MS SSIS, SSAS and Reporting Services
MS Team Foundation Server experience desirable
SQL Server 2005 / 2008 Database Experience
Oracle Database 10G skills desirable.

Excellent SQL skills

Excellent software skills .NET (C# preferable) with a clear understanding of the SDLC

Object Oriented Principles/Design

.Net Messaging Technology/Service Bus Architecture (preferable)

Desirable Skills:

Understanding of insurance broking processes are desirable

Experience in systems architecture planning and designing

Flexibility and able to manage multiple efforts simultaneously and manage priorities

Strong problem solving skills

Appreciation of Service Level Reporting and SLA's

Ability to work and communicate with a range of people with both Technical and non-technical backgrounds

Excellent Customer Service Skills
Excellent Communication Skill

Strong documentation skills are essential

Ref: 910264_1343657237
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Morgan McKinley

Morgan McKinley

 

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