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Ads Quality Operations Team Lead

Google

  • Dublin City Centre / Dublin South / Dublin
  • Not disclosed
  • Permanent full-time
  • Updated 20/02/2013
  • HR Operations
this job is expired

Description

Ads Quality Operations Team Lead

 

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This position is based in our EU Headquarters in Dublin, Ireland.

The area: Product Quality Operations (PQO)

The Product Quality Operations (PQO) team protects Google's users. We define and communicate product policies, and we defend Google's integrity by fighting spam, fraud and abuse across Google products. The PQO team ensures product quality for the company's expanding base of advertisers, publishers and users in more than 40 languages. We partner with Engineering to combat fraud and abuse across major products like Search, AdWords, AdSense, Google+, Wallet, and Maps. PQO team members are motivated to find innovative solutions and use technical know-how and proactive communication to work across functions to defend the user.

The role: Ads Quality Operations Team Lead

Google's brand is only as strong as our users' trust--and their steadfast belief that our guiding principles are what's best for them. Our Product Quality Operations team has the critical responsibility of protecting Google's users by ensuring online safety by fighting web abuse and fraud across Google products like Search, Maps, AdWords and AdSense. On this team, you're a big-picture thinker and strategic leader. You understand the user's point of view and are passionate about using your combined technical, sales and customer service acumen to protect our users. You work globally and cross-functionally with Google developers and Product Managers to navigate challenging online safety situations and handle abuse and fraud cases at Google speed (read: fast!). Help us prove that quality on the Internet trumps all.

As Ads Quality Ops Team Lead you will be responsible for achieving and improving Google ad policy enforcement across key EMEA markets. This involves managing metrics, improving business processes with your team through the use of technology, tools, innovation and contributing to the development of the overall Ads Quality Ops function globally. You will drive your team to achieve outstanding results against all performance metrics, delivering a measurable impact on Google???s ad quality. You will have a strong focus on team- building and creating a great user experience. You will work as part of a broader Ads Quality and product quality management team in the development of the EMEA business function with regards to strategy, process improvement, people development and technology implementation.

Responsibilities:

  • Lead a team assigned to reviewing ads, sites and accounts for quality and content across different EMEA markets. Develop and implement best practices for troubleshooting accounts and ads landing page issues.
  • Lead direct reports to improve their individual skills and motivation while also improving efficiency.
  • Increase effectiveness of ad policy enforcement by identifying and implementing opportunities for improvement through people and tools/technology.
  • Develop metrics and provide regular reports on growth and performance of the department.
  • Act as a point of escalation for technical problems and liaise with engineering teams.

Minimum qualifications:

  • BA / BS degree. In lieu of degree, relevant skills or equivalent experience.

Preferred qualifications:

  • Experience leading teams, with a strong focus on coaching and mentoring, and demonstrated success developing team members is essential.
  • Operations management experience, with a proven track record in implementing change and strong project management skills.
  • Strong process management, prioritisation and multi-tasking capabilities.
  • Strategic and analytical thinking; strong ability to source problems, analyze data, and drive business strategies, decisions, and solutions.

Ref: IJ-10272
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