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Accounting Software Support Executive


  • Wicklow / Dublin
  • See description
  • Permanent full-time
  • Updated 26/11/2012
  • HR
this job is expired
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Accounting Software Support Executive


vbt is an IT Services Company offering a full solution to clients, specialising in the following areas:

  • Accounting Software
  • Networking Solutions
  • Software Development

vbt specialises in the implementation & support of mid range Accounting & Business Software Solutions for the SME and Corporate markets.  vbt are recruiting for an Accounting Software Support Executive to join our Support Team. 

Job Description:

The ideal candidate will join a team of support personnel, responsible for providing Telephone/Remote Access and On-site Support for the vbt client base. He/she will be responsible for client satisfaction to the highest standards. Application Training will be provided.

Responsibilities will include:

  • Telephone & Remote Access Support for Clients
  • Installation and Configuration of Application Software on Client sites
  • Chart of Accounts Set-up
  • Data Transfer
  • Forms Design
  • Report Generation
  • Client Training for End-Users

Candidate Profile: 

  • Previous experience on an Accounting Software Support Helpdesk will be an advantage
  • IATI qualification and/or practical experience in an Accounts role
  • Good IT skills and Advanced MS Excel are essential
  • Good knowledge of database design and SQL
  • Excellent communication skills with fluent spoken and written English
  • Excellent problem solving and trouble-shooting skills
  • Ability to take ownership of issues and follow through to resolution

Salary:  Commensurate with experience and qualifications.

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