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Berkley Recruitment Group

Account Manager

Berkley Recruitment Group

  • Clare / Cork / Limerick
  • See description
  • Permanent full-time
  • Updated 07/12/2017
  • Sarah O'Riordan
this job is expired
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Description

Account Manager

 

***Account Manager***

Duties and Responsibilities:

  • Ensuring that customers get maximum value from products
  • Coordinating, facilitating and performing professional services, including:
    • Customer process mapping and implementation in the software platform
    • Software deployments and upgrades
    • Pre and post-sale support to global sales tea and potential customers
    • Customer and partner training on use and configuration of the system
    • Development and Maintenance of training materials including customer specific and generic work instructions Acting as the primary contact for customer support.
  • Acting as Subject Matter Expert regarding products and other relevant areas of expertise such as customer processes, - Manufacturing, Validation, C&Q, Quality management.
  • Ensuring that agreed customer Service Level Agreements are met.
  • Working closely with Product Owners and Product Development personnel to assist delivery of any product enhancements and new feature requests.
  • Proactively identifying areas of business process improvement designed to enhance the product and its delivery capability, leading to enhanced overall customer satisfaction.
  • Owning support issues and incidents until resolution and act as primary support liaison between company and customer.
  • Supporting global sales team

Qualifications & Skills:

  • Degree in relevant discipline, (Engineering or Science)
  • Relevant experience in the Life Sciences Industry. An understanding of project management and processes such as validation (including computer system validation), manufacturing and quality management * Excellent communication skills, both verbal and written
  • Strong organisational, time management and problem solving skills.
  • Must have a positive nature, can-do attitude and be a team player.
  • Customer orientated and capable of acting on own initiative

Ref: 5077409_1511355469
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Berkley Recruitment Group

Berkley Recruitment Group

 

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