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Customer Care Agents - Fluent German/French

Cpl Resources

  • Cork / Cork city
  • Negotiable
  • Contract
  • Updated 06/10/2017
  • Avril Downey
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Description

Our client, an established contact centre in Cork city, is currently recruiting fluent German and French speaking Customer Care Agents to join their team for their seasonal ramp up.

 

Customer Care Agents – Fluent German/French

Cork

Short Term Contracts

 

Our client, an established contact centre in Cork city, is currently recruiting fluent German and French speaking Customer Care Agents to join their team for their seasonal ramp up.

 

Responsibilities

  • Managing inbound calls
  • Working as part of a team
  • Tracking orders
  • Responding to product information requests
  • Logging all calls using the Salesforce system
  • Escalating issues where necessary
  • Maintaining a good level of product knowledge
  • Ensuring information provided to customers is accurate

 

Requirements

  • Fluent French and/or German
  • Previous experience in a Contact Centre/BPO environment
  • Customer focused approach
  • Excellent communication skills and professional telephone manner
  • Good judgement and decision-making skills
  • An understanding of the need for confidentiality
  • Previous experience with a CRM system is an advantage.

 

For more information on this role or to register for other roles, please send your CV to or call Avril Downey on 021 4626121.

Ref: JO-1709-361115
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