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PE Global

French Operations/Customer Service Manager

PE Global

  • Cork / Cork city / Nationwide
  • Negotiable
  • Permanent full-time
  • Updated 06/10/2017
  • Susan O'Meara
this job is expired
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Description

PE Global are currently recruiting for a French Operations/Customer Service Manager on behalf of our client, a multi-national in Cork.

 

Responsibilities

  • Responsible for leading operations with a team of 10-15 employees
  • Actively connect with your people and drive engagement by holding regular 1-1’s and team meetings.
  • Coaching and developing a team to its fullest potential to contribute to overall performance
  • Develop top talent by participating in regular succession planning and having robust performance conversations.
  • Recognise and reward excellent performance within the team.
  • Work in partnership with various cross-functional stakeholders to maintain efficient and compliant processes.
  • Ensure the culture of compliance is reinforced continuously within the team.
  • Actively develop and maintain trusted relationships internally & externally with all business partners, while providing thoughtful and candid insights into key business matters.
  • Leads where possible continuous improvement initiatives including standardization and/or re-engineering of processes and controls.
  • Continuously look for ways to improve our service level for our customers /stakeholders
  • At all times provide input and recommendations into current process and ways in which it can be improved in terms of efficiency and effectiveness.
  • Ensure best practices are in place to achieve highest standards within daily operations.
  • Drive cross-functional projects where opportunity arises.
  • Demonstrate excellent project management abilities and strong understanding of systems.
  • Support organizational changes.
  • Analyse and translate data into key strategic inputs and insights to drive decision making.
  • Proven ability to work on high level value-add ad hoc projects while continuing to achieve routine goals

Requirements

  • Bachelor’s degree in business.
  • MBA qualification is desirable.
  • Fluent French
  • Strong People Management & Leadership Skills
  • Self-motivated professional with excellent customer service and strong working/team building relationship skills
  • Proven interpersonal and communication skills to interact with all levels of an organization
  • Demonstrates good judgment and is solution orientated
  • Ability to work independently and within a team environment
  • Strong organizational and multitasking capabilities
  • Attentive to details to ensure compliance and accurate reporting.
  • Clear and concise written skills.
  • Experience of working to tight deadlines and analysing multiple entities.
  • Flexibility in adapting to a non-routine and fast paced environment.
  • Systems experience especially Salesforce, I3 or SAP is a plus

Interested candidates should forward an up to date CV to  or call me on 021 4297900

  

Ref: PESOM-05532
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