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Rehab Group

Residential Team Leader

Rehab Group

  • Donegal
  • See description
  • Permanent part-time
  • Updated 13/10/2017
  • Rehab Group
this job is expired
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Description

RehabCare are now recruiting for a Permanent Part Time Team Leader for one of our Donegal services

 

The Rehab Group is a charity that provides services for over 20,000 adults and children, and champions the value of diversity and inclusion for people with disabilities or disadvantage in their communities throughout Ireland and the UK.
We work with people with disabilities, people on the autism spectrum, people with mental health difficulties, people who are disadvantaged in some way in the labour market, and people who want a fresh start.

Our VISION is of a charity that champions the value of diversity and inclusion for people with a disability or disadvantage, in their communities. Together, we will constantly learn and seek to provide excellent services to foster and enhance social and economic independence.
Our MISSION is helping the people we serve to be more independent; helping them to contribute to and be more included in their communities; empowering them with the skills and confidence to be active in the workforce; and supporting them to be in charge of their health and wellness.
Our VALUES underpin all we do, shape who we are and how we work with one another, in our organisation and in the community:

Advocacy: Challenge exclusion and promote inclusion
Quality: Strive for excellence in all aspects of our work
Dignity: Respect the unique worth of every person (that includes people who access our services, families, employees and volunteers)
Justice: Act with integrity, honesty, commitment and accountability in everything we do to ensure equity, fairness and transparency
Team Work: Foster an environment that encourages change, growth, trust in our organisation and in partnership with others, working together as one Rehab team

1. JOB PURPOSE
The Team Leader will assist the Community Services Manager in the delivery of a quality client focused supported accommodation service. They will have a role in the management and planning of the exiting service, supporting clients in a person centred service. Implementing and ensuring HIQA regulations and RehabCare standards while overseeing the delivery of a quality, customer focused service.

2. MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCE/TRAINING/KNOWLEDGE

Formal Education / Training

  • A third level graduate, Health & Social Care or equivalent as outlined in the list of qualifications.
  • Participate in RehabCare training programme in line with HIQA regulations
  • To attend and adhered to RehabCare mandatory training programme
  • To travel to various areas within Ireland to participate in RehabCares training programme
  • Experience in people management is desirable
  • A minimum of two years' experience in a HIQA registered service.

Work Experience

  • Experience in the provision of community and service based programmes and activities to promote independence and meet the needs, choices and abilities of clients.
  • Experience of facilitation, implementation and review of Support/Care Plans.
  • Experience of managing and maintaining a focus on Health, Safety, Hygiene and good housekeeping guidelines in a service setting and ensuring best practice.
  • Experience of management and supervising both individuals and teams
  • Experience in design and development of staff rotas to include both day evening and sleep in/waking night shifts
  • Experience of working within a HIQA registered service

Skills and Knowledge

  • Candidates should have an understanding, knowledge and experience of working with clients with disability and be able to maintain a high standard of care in line with RehabCares policy and procedures while ensuring that HIQA standards and regulations are maintain within the respite service.
  • Ability to develop and maintain support /care plans and provide required support and care to clients on an individual person centered basis, in line with the client's requests and wishes in a respectful and dignified manner to ensure that clients are leading their service of care.

3. JOB DUTIES AND RESPONSIBILITIES

Job Area

  • To manage the day to day delivery of a truly person centred service for all clients
  • To liaise with families, multidisciplinary teams and other personnel to ensure the best quality of service with the clients as directed by community services manager
  • To document information and complete paperwork as deemed necessary for delivery of service to the clients and to meet HIQA regulations and standards.
  • Excellent communication, interpersonal, organisational, logistical and IT skills
  • To manage and provide support to staff team within the respite service maintaining staff rotas, training, leadership, supervision, support/care plans and communication across various staff shifts.
  • To adhere to and ensure the required standards in line with HIQA regulations and reporting to HIQA is maintained
  • To maintain a high delivery of service in line with Health and Safety standards and regulations
  • To liaise with families, and other personnel as directed by the Centre Manager.

4. COMMUNICATION AND WORKING RELATIONSHIPS

Typical Level of Interaction

X Standard: Typical interaction is to request and provide information. Courtesy, tact and effectiveness are required.
☐ Advanced: Influence using logic and facts. Communication is important but not critical to the achievement of job objectives.
☐ Expert: Win the hearts and minds, changing opinion of people. Critical in achieving the job objectives.

Primary Audience (Internal)
All Stake Holders

Level of Audience (Internal)
X Clerical / Operational
X Supervisory / Junior Professional
☐ Middle Management / Seasoned Professional
☐ Senior / Top Management

Primary Audience (External)
All Stake Holders

Level of Audience (External)
X Clerical / Operational
☐ Supervisory / Junior Professional
☐ Middle Management / Seasoned Professional
☐ Senior / Top Management

5. OPERATING ENVIRONMENT

This role requires the job holder to:
Hold a full, clean driving license for at least two years.
Be flexible in terms of working hours and days.

6. KEY COMPETENCIES

A commitment to living the organisational values of Team work, Dignity, Justice, Advocacy and Quality

Building Relationships and Communication

  • You modify your communication approach to suit the needs of a situation/ audience.
  • You actively listen to the views of others.
  • You liaise with other groups to gain co-operation.
  • You negotiate, where necessary, in order to reach a satisfactory outcome.
  • You maintain a focus on dealing with colleagues and service users in an effective, efficient and respectful manner.
  • You are assertive and professional when dealing with challenging issues.
  • You express yourself in a clear and articulate manner when speaking and in writing.

Judgement and Decision Making

  • You effectively deal with a wide range of information sources, investigating all relevant issues.
  • You understand the practical implication of information in relation to the broader context in which s/he works - procedures, divisional objectives etc.
  • You identify and understands key issues and trends
  • Correctly extracts & interprets numerical information, conducting accurate numerical calculations
  • Draws accurate conclusions & makes balanced and fair recommendations backed up with evidence

Management and Delivery of Results

  • You take ownership of tasks and are determined to see them through to a satisfactory conclusion.
  • You are logical and pragmatic in approach, setting objectives and delivering the best possible results with the resources available through effective prioritisation.
  • You constructively challenge existing approaches to improve efficient customer service delivery.
  • You accurately estimate time parameters for project, making contingencies to overcome obstacles.
  • You minimise errors, reviewing learning and ensuring remedies are in place.
  • You maximise the input of own team in ensuring effective delivery of results.
  • You ensure that proper service delivery procedures/protocols/reviews are in place and implemented.

Promoting Choice, Independence, Health and Wellbeing

  • You work with individuals to identify the care and support:

- they can and wish to undertake themselves;
- that can be provided through the individual's support networks;
- That needs to be provided by yourself and others within and outside your organisation.

  • You identify opportunities to provide choice to individuals.
  • You promote individual's rights to comment, complain or make suggestions to ensure choice and wellbeing.
  • You coach and encourage others to reinforce positive behavioural goals in their relationships with individuals.
  • You advance the individual through services and/or programs to foster independence and well-being to support self-directed living.
  • You provide up-to-date information to support individuals to make informed choices about the care and services they receive and coach others on how to do the same.

Respect for others

  • You contribute to identifying methods and processes that ensure each individual is valued and respected.
  • You work with individuals, key people and others to identify the cultural heritages, backgrounds, personal experiences and beliefs of individuals.
  • You work with individuals and colleagues to identify aspects of the environment, practice and behaviour that are beneficial to creating an inclusive culture for everyone.
  • You work to ensure that the work environment is positive and supportive and that all staff members operate in a way that promotes the dignity and respect of individuals and their colleagues.
  • You respond appropriately where people are found to be excluded.
  • You provide active support to enable individuals to participate and manage their own lives.

Advocacy

  • You identify, with individuals, the needs and preferences they want you to present on their behalf.
  • You ensure that neither you nor the individuals will be compromised by your working on their behalf and that any information you communicate on their behalf is correct.


To apply for this position please click here

Ref: 4990_1507274543
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