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State Street

Derivatives Operations Manager, Assistant Vice President

State Street

  • Kilkenny
  • See description
  • Permanent full-time
  • Updated 20/10/2017
  • HR
this job is expired
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Description

Reporting to a Vice president, the Assistant Vice President is responsible for ensuring team compliance with operating policies, procedures and guidelines in relation to the completion of daily OTC reconciliations

 

Job Summary:

Reporting to a Vice president, the Assistant Vice President is responsible for ensuring team compliance with operating policies, procedures and guidelines in relation to the completion of daily OTC reconciliations. They are also responsible for team development, staff management and enhancing client satisfaction.

This position offers the successful candidate the opportunity to demonstrate leadership, communication and technical expertise. They are responsible for implementing company policy, overseeing client deliverables and contributing to the development of the team and the organization. 

Job Duties and Responsibilities

  • Take responsibility for the quality of service to assigned clients.
  • Perform and/or monitor quality and internal controls for all team deliverables.
  • Plan and manage the daily processes and service delivery deadlines, through the effective utilization of resources with the support of the Vice President.
  • Ensure that monthly Key Performance Indicator tracking is produced and submitted for final review.
  • Review Bank standard operating procedures and controls, and evaluate the continuing effectiveness of these as they relate to the team’s funds. Ensure documentation exists for any client-specific procedures.
  • Monitor errors and complaints. Record as appropriate.
  • Ensure contingency plans exist for the work of the team.  Where necessary, contribute to the business continuity plans and tests.
  • Participate in the development, testing and implementation of new systems and products.
  • Assist with planning and management of all relevant project work.
  • Lead and motivate your direct reports.
  • Set and maintain standards of personal and professional performance/behaviour; ensuring staff accountability and adherence to company policies and procedures.
  • Co-ordinate and implement training and development activities for individuals and the team.
  • Provide coaching, guidance and support to staff on technical, professional and client issues and agree goals, monitor and appraise the performance of staff.
  • Assist with recruitment of new staff
  • Conduct regular and structured team meetings ensuring action points are followed up.
  • Establish and maintain good working relationships with clients, third parties and colleagues, communicating effectively through formalized reporting and ad hoc liaison. 
  • Assist with client initialization and transition. 

Leadership and Management

  • Lead and motivate direct reports.
  • Set and maintain standards of personal and professional performance/behaviour; ensuring staff accountability and adherence to company policies and procedures.
  • Co-ordinate and implement training and development activities for the associates within your charge.
  • Provide coaching, guidance and support to staff on technical, professional and client issues.
  • Agree goals for team annually and keep up-to-date on the PPR system during the year. 

Management of Client Delivery

  • Take responsibility for the quality and timeliness of client service & contracted deliverables to assigned client(s).
  • Where client initiatives involve the need to amend the current process, liaise with the appropriate subject matter experts to ensure full understanding of current vs. future state and potential gaps/business impacts that may require project support.
  • Identify issues and problems with client delivery and carry out necessary corrective action, keeping Senior Ops Management team and Client Relationship Manager informed of issues.  

Communication

  • Participate in periodic meetings with team which specifically focus on client initiatives, team training and   day-to-day issues, ensuring any action points are closed.
  • Establish and maintain good working relationships with clients, third parties and colleagues, communicating effectively through formalized reporting (MIS, CRM & Senior Ops KPIs) and ad hoc liaison.
  • Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve/ escalate queries / problems within agreed timescales 

Qualifications:

  • Primary Degree or a Professional or Accounting qualification or equivalent.
  • Experience working in the provision of fund administration services or have worked in another aspect of the Financial Services Industry for a number of years.
  • In-depth knowledge of OTC is essential 

Core Competencies

  • Exercise sound judgment in all matters
  • Leverage knowledge and technology to ensure optimal results
  • Drive execution of all client and business related tasks
  • Provide outstanding service to all client/s - internally & externally
  • Communicate effectively at all levels within the organization
  • Display organizational insight & influence
  • Foster collaboration & team work
  • Develop talent 

Disposition

  • Self-motivated
  • Enthusiastic
  • Leader / Motivator
  • Trustworthy
  • Self-reliant
  • Flexible
  • Personable

Ref: 152752
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