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Alere International Limited

Customer Service - German, French, English

Alere International Limited

  • Galway
  • See description
  • Permanent full-time
  • Updated 19/10/2017
  • Alere, Inc.
this job is expired
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Description

We are currently recruiting for Customer Service Specialists for our French, German and UK teams. Initially these will be 12 month contracts.

 

Alere is now Abbott.

Job Title:
Customer Service Specialist - French, German & Spanish

Team: Customer Services

Reports to: Customer Services Team Lead

General Description

The Customer Services Specialist is responsible for a variety of sales support and order processing functions for internal and external customers to facilitate business objectives.

General Responsibilities

* Process all orders received via CRM system from each LRD

* Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner

* Review and maintain customers open orders on a daily basis

* Investigate and resolve order processing issues reported by customers or as requested by Alere employees

* Responsible for all facets of assigned customers (ROI)

* Resolve e-mail, fax and telephone issues with ROI customers regarding pricing, inventory availability, terms, delivery or any other question or situation a customer may inquire about

* Work with others, i.e. service assurance, to ensure that accurate customer information is maintained in SAP

* Stay current with inventory levels and requirements

* Responsible for making sure any customer account changes are communicated to relevant owner(Sales team)

* Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with impeccable customer service

* Keep Team Lead informed of all changes, issues and potential concerns of all customer accounts

* Work with warehouse or supply chain personnel as needed to ensure customer requirements are met

* Complete all customer or staff requested reporting

* Develop and maintain customer(ROI) and Alere employee relationships

* Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience.

* Other duties as assigned

Minimum Qualifications:

* Proficient in MS Word, Excel and Outlook

* Good keyboarding and typing skills

* Detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues

* Effectively collaborate with others

* Communicate professionally

* Work independently and on a team

* Work effectively in a fast-paced environment with shifting priorities

Education & Experience:

* SAP or other ERP system experience a significant advantage

* Previous customer service experience in the healthcare industry preferred

* Fluency in German

* Proficient in MS Word, Excel and Outlook

* Good keyboarding and typing skills

* Detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues

* Effectively collaborate with others

* Communicate professionally

* Work independently and on a team

* Work effectively in a fast-paced environment with shifting priorities



To apply for this position please click here

Ref: REQ17060132_1506594709
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Alere International Limited

Alere International Limited

 

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