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MDI Medical

Clinical Field Service Engineer

MDI Medical

  • Carlow / Kilkenny / Cork
  • See description
  • Permanent full-time
  • Updated 22/10/2017
  • HR
this job is expired
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Description

We are currently recruiting for a Clinical Service Engineer to service primarily the Munster Region, Head office based in Kells, Co Meath

 

 

Position:

Clinical Field Service Engineer

Location:

Munster

Reporting:

Technical Services Manager

Job Summary

The Clinical Field Service Engineer when fully trained, will have the ability and experience to handle the day-to-day technical problems and work tasks related to the management, installation, training, maintenance, repair, and calibration of MDI Medical’s portfolio of medical equipment at customer locations. This position includes full coverage of the island north and south.

Job Responsibilities

Duties Include: (But are not limited to the following)

 

  • Responsible for on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems. 
  • Perform maintenance and repair services 

  • Sales support from a technical background 

  • Install and optimize hardware/software/network products and configurations at customer sites 

  • Diagnose and resolve product performance problems 

  • Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
  • Proactively respond to potential equipment issues to prevent unplanned interruption of customers' business
  • Deliver (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software including hardware 

  • Serve as an internal resource on technical issues 

  • Calibrate equipment on-site for large volume customers 


  • Document all actions and results in a timely manner
  • Adhere fully to the quality standards required by our ISO 13485:2012 certification
  • Manage stock control of spare parts and consumables that are assigned
  • Maintain all tools and test equipment to a high standard

 

Qualifications/Experience

 

 

 

 

 

 

 

 

 

Personal Requirements

 

 

  • 3rd Level Qualifications within IT/Electronic Engineering field or Physics (Preferrd)
  • Experience in Medical Devices and/or hospital environments (PACS, Clinical Information Systems)
  • Experience in Ultra Sound desirable
  • Knowledge of DICOM / HL7 standards and an ability to troubleshoot issues an advantage  

  • Strong Technical problem solving and fault finding skills
  • Strong IT, computer literacy and networking skills
  • Experience working within the HSE/Private Hospital sector is  preferrencial

 

  • Proven track record in customer support and logical troubleshooting techniques
  • Ability to work independently, with minimum direction and in pressure situations
  • High professional work and quality standards
  • Ability to self-direct and self-motivate
  • Ability to plan and organize work effectively
  • Excellent communications, listening and interpersonal skills
  • Strong customer relation skills
  • Excellent verbal and written English skills
  • The post will require a high level of flexibility to ensure the delivery of an effective and efficient service to MDI Medical’s customer base
  • Full clean driving license

 

 

This is an excellent opportunity to join an expanding and progressive company who represents only the world’s leading brands and has an after-sales service and quality management system that our customers trust.

Salary will be dependent upon experience and qualifications. A company vehicle, with phone and laptop will be provided.

Please forward CV in confidence through the Apply Button             

or

HR Department,

MDI Medical Ltd,

Kells Business Park,

Kells,

Co. Meath

www.mdimedical.ie

Ref: MDI MedicalC
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