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Home Instead Senior Care

Staff Scheduler/Administrator

Home Instead Senior Care

  • Dublin
  • 30000 - 40000
  • Permanent full-time
  • Updated 07/10/2017
  • Kay Daly
this job is expired
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Description

Scheduler - Are you looking to use your exceptional organisational skills in making a difference in the lives of seniors? Do you want to work for an expanding, award-winning company that values its employees? If so, read on…

 

The ROLE…

The Scheduler will manage our clients home care service requirements 
by matching the most suitable Carer for their needs.

You will be responsible for:

- Coordinating Carers' schedules on a daily basis

- Meeting and familiarizing yourself with the Carer team to enhance the client and Carer     
matching process

- Monitoring, mediating, and logging both Client and Carer activity, and following up on Carer
assignments and Client service

- Monitoring, mediating, and logging both Client and Carer service concerns

- Effectively managing and developing excellent relationships with the Carers and Clients.

- Actively encouraging contact between Carers & Clients and the office

- Coordinating and maintaining a complete Client service schedule using our in-house system People Planner

- Accurately entering and maintaining Client and Carer records

- Recording Carer hours and entering into People Planner

- Dealing with emergency situations decisively and effectively

- Answering each incoming call in a friendly, professional and knowledgeable manner

- Working in a team of 21 others in the office and specifically 7 others in scheduling 

US

Home Instead Senior Care is the world's and Ireland's largest and most trusted 
provider of non-medical home care services to the elderly - enabling  them to 
remain independent and live in their own home for longer than would otherwise be 
possible. For further information please visit our website at: www.homeinstead.ie. Our office 
is situated at Brewery Road, Leopardstown, Co. Dublin

YOU…

- Have exceptional organisational and multi-tasking skills

- Have at least 1 years’ experience in a recruitment/administration support 
role

- Have demonstrated your ability to work on your own initiative

- Have a professional demeanour and excellent telephone skills

- Have outstanding communication skills and are committed to customer 
service

- Are committed to quality and achieving solutions

- Have a proven ability to operate in a pressurised environment and think on your 
feet

- Love attention to detail and have shown that you can follow up and complete 
tasks

- Have proficient excellent IT & data entry skills

- Are flexible, have a can-do positive attitude

- Enjoy working in a small business, team oriented environment

- Experience rostering part time staff also an advantage  

This is an excellent opportunity to join a company that is rapidly expanding and who values 
its work force. It is a genuine opportunity to work for a business where you can 
learn skills outside of your own role.  Our company have won various best in class 
awards so we require people to set the bar high, just as we have to this 
point.

Other benefits include an attractive remuneration package which is negotiable and depends on 
experience. 

If this sounds like a role at which you could excel please APPLY NOW by email.

 

Ref: Lep STCOC917C
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Home Instead Senior Care

Home Instead Senior Care

 

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