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The Stars Group

FRAUD INVESTIGATOR - RUSSIAN - NIGHT SHIFTS

The Stars Group

  • Dublin
  • Negotiable
  • Permanent full-time
  • Updated 07/10/2017
  • .
this job is expired
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Description

As a Fraud and Security Services Agent - you will be responsible for responding to Security queries and customer related emails (in both English and Russian for fraud detection and prevention on the Full Tilt Poker and PokerStars platforms.

 

FRAUD INVESTIGATOR - RUSSIAN - NIGHT SHIFTS

PLAYER SUPPORT & SERVICES   DUBLIN, IRELAND

Fraud Investigator - Russian

Internally this job is titled: Fraud Investigator - Russian

Department: Global Security

Job Status: Full time/permanent

Shift: This is a Night shift role (40 hours/4 days)

The Job

As a Fraud and Security Services Agent - you will be responsible for responding to Security queries and customer related emails (in both English and Russian for fraud detection and prevention on the Full Tilt Poker and PokerStars platforms. The role holder will be responsible for providing first class customer service as well as mitigating risk in multiple areas including account security, using multiple in-house admin tools. The role holder will possess a skill for recognising subtle patterns of fraudulent activity and communicating them to other team members and management. This is a nights-only role and based in Dublin.

The Talents

As an investor in our people, we will provide you with a comprehensive three-week training course specifically tailored to aid you in your new job as Fraud Investigator.  All we ask is that you meet the following criteria:

  • Fluent in Russian, with an excellent command of English (both written and spoken)
  • Strong customer service mentality with first-rate attention to detail.
  • Excellent online customer service skills
  • Knowledge of online money processing
  • Strong investigation skills and attention to detail
  • Ability to adapt to changing priorities and to thrive in a fast-paced work environment
  • Strong organisational skills
  • Team customer

The following credentials are a distinct advantage, but not essential for the role:

  • Experience in credit card fraud/investigation
  • Previous banking / poker industry experience
  • Additional languages are an asset
  • We will help you achieve your set goals through the provision of ongoing training and development and regular review sessions to ensure you are on the right path.

The Incentives

The salary for this job is based on experience, so whilst we are not able to go into detail at this stage, we can say that we offer great salary packages and also like to throw in a discretionary annual performance bonus. In addition, we can provide advice and dedicated assistance to those moving to Dublin.

We offer health and dental insurance for you, your partner and your children (if you all live at the same address). In addition, you are entitled to join our company pension scheme.

Our in-house training and development team deliver fantastic support in terms of developing your skills and helping you progress your career.

We have a canteen which offers hot and cold options for breakfast and lunch and we contribute €3 daily towards this. In addition, there is free fresh fruit, snacks, drinks and an onsite gym (if you’re into that kind of thing).

The Prospects

Security Services Senior Fraud Investigator

The Culture

“The best Company I have ever worked for: I have been working at The Stars Group full-time (More than a year). Great people, great benefits and amazing perks. The Company genuinely values its employees. Fun products. Amazing offices. Inspirational Leaders who are passionate about the brand and the product. Really friendly and down to earth CEO. My boss is great!” - Glass Door - published Jan 2015.

The Process

Follow instructions to apply directly. We will aim to get back to you within 14 days of applying. If you meet the criteria you will be invited to complete written language assessments, followed by a phone discussion and finally face-to-face/Skype interview.

Company related links

The Stars Group Careers Page: http://www.starsgroup.com/careers/index

The Stars Group Facebook Page: https://www.facebook.com/WorkAtTheStarsGroup/

The Stars Group LinkedIn Page: https://www.linkedin.com/company/starsgroup

Our values

  • Focus on the customer
  • Work as a team
  • Strive for excellence
  • Have courage
  • Show passion

The Company

Stars Interactive is a division of The Stars Group, ultimate owner of industry leading gaming brands including PokerStars, PokerStars Casino, BetStars, Full Tilt, PokerStars Championship, PokerStars Festival and MEGASTACK. Collectively, these brands have more than 111 million registered customers, forming one of the largest online gaming businesses in the world. We provide gaming experiences designed to make our platforms the favourite iGaming destinations for customers everywhere. This role is in the Group’s Dublin service office in the Global Security department.

Ref: FI-R-NS
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