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The Stars Group

FRAUD INVESTIGATOR - PORTUGUESE - NIGHT SHIFTS

The Stars Group

  • Dublin
  • Negotiable
  • Permanent full-time
  • Updated 06/10/2017
  • .
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Description

As a Fraud and Security Services Agent - you will be responsible for responding to Security queries and customer related emails (in both English and Portuguese for fraud detection and prevention on the Full Tilt Poker and PokerStars platforms.

 

FRAUD INVESTIGATOR - PORTUGUESE - NIGHT SHIFTS

PLAYER SUPPORT & SERVICES   DUBLIN, IRELAND


Stars Interactive is a division of The Stars Group, ultimate owner of industry leading gaming brands including PokerStars, PokerStars Casino, BetStars, Full Tilt, PokerStars Championship, PokerStars Festival and MEGASTACK. Collectively, these brands have more than 111 million registered customers, forming one of the largest online gaming businesses in the world. We provide gaming experiences designed to make our platforms the favourite iGaming destinations for customers everywhere.

 The Group’s Operations Division provides various services to the Group’s customers – for example support, security, and payments.  The Group determines the scope and level of such services annually, but continually monitors its performance.  The Group requires support in respect of providing a safe and fraud free environment to the Group’s customers by preventing and detecting any usage of the Group’s platform for unlawful activities.

 Job Purpose

As a Fraud and Security Services Agent - you will be responsible for responding to Security queries and customer related emails (in both English and Portuguese for fraud detection and prevention on the Full Tilt Poker and PokerStars platforms. The role holder will be responsible for providing first class customer service as well as mitigating risk in multiple areas including account security, using multiple in-house admin tools. The role holder will possess a skill for recognising subtle patterns of fraudulent activity and communicating them to other team members and management. This is a nights-only role and based in Dublin.

Key Service Responsibilities 

  • Responding to security and customer related emails
  • Managing customer accounts
  • Validate and verify player related documentation to comply with the Group’s licensing requirements in various locations
  • Preventing financial loss as a result of identifying fraudulent behaviour
  • Proactive risk assessment
  • Maintaining procedures and processes that drive the identification of high risk transactions
  • Processing of real money transfers
  • Verification of withdrawals
  • Actively contribute to identifying initiatives, system improvements, and process improvements

 

 Skills and Capabilities 

 Essential

  • Fluent in Portuguese, with an excellent command of English (both written and spoken)
  • Strong customer service mentality with first-rate attention to detail.
  • Excellent online customer service skills
  • Knowledge of online money processing
  • Strong investigation skills and attention to detail
  • Ability to adapt to changing priorities and to thrive in a fast-paced work environment
  • Strong organisational skills
  • Team customer

Desirable

  • Experience in credit card fraud/investigation
  • Previous banking / poker industry experience
  • Additional languages are an asset

Our values

  • Focus on the customer
  • Work as a team
  • Strive for excellence
  • Have courage
  • Show passion


#PS
#wherewework

Ref: FI-P-NS
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