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AIR - Actuarial Insurance Reinsurance Recruitment

Claims Team Leader - Motor and Personal Injury

AIR - Actuarial Insurance Reinsurance Recruitment

  • Dublin City Centre / Dublin South
  • Negotiable
  • Permanent full-time
  • Updated 06/06/2017
  • Honor Moloney
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Description

Claims Team Leader - Motor and Personal Injury

 

Claims Team Leader – Motor and Personal Injury

 The Team Leader is responsible for the supervision and team management of claims handlers in the areas of Motor Claims. The role will serve as a referral point on queries, providing guidance and assistance on claims handling, operational issues, resource and performance management

Duties:

  • Manage and supervise a team to achieve operational targets.
  • Managing the day to day organisation of the team to include the prioritisation of workloads
  • Ensure continued focus on quality claims handling and controlling the cost of claims, while meeting customer expectations.
  • Auditing quality of the team performance and providing feedback.
  • Monitoring provisions and ensuring cost effective and timely resolution of claims.
  • Ensure compliance with all regulatory, governance and quality standards including management of individuals CPD requirements.
  •  Providing coaching and mentoring to team members, identifying training needs and developing technical knowledge.
  • Performance management of the team members and ensuring team are motivated and developed.
  • Manage the activities and development of staff with an emphasis on performance improvement.
  • Continually seeking process improvements in team performance, process efficiency and client service.
  •  Develop teamwork through team meetings, information sharing and improved communication.
  • Work closely with Management in the development of the overall strategy of the team.
  • Dealing with customer escalations and ensuring prompt resolution.
  • Develop and maintain relationships with key suppliers and monitor SLA targets for expert appraisers
  • Authorise cheques in a timely manner.

Experience & Technical Skills:

  • Relevant professional and /or 3rd level qualification / Membership to Ill
  •  CIP qualification status held
  • 8+ years' experience within claims in the General Insurance Industry.
  • Experience in people management and leading effective teams.
  • Deep knowledge of  Motor claim technical requirements, regulatory and operational requirements related to financial services / insurance companies
  • Analytical and decisive, with the ability to prioritise and communicate key objectives to achieve organisational goals
  •  Strong written and verbal communication skills
  • Excellent numeracy and analytical skills, able to understand data and compile reports
  • Ability to mentor and train
  • Be flexible, self-motivated with strong organisational skills.
  • Display strong leadership p skills and previous supervisory experience would be an advantage
  • Results driven and goal focused.

For more information on the role and company please contact Honor on 01 664 1214

Salary:  Salary is negotiable depending on the experience of the successful candidate, along with a generous benefit package

Please note: Not all opportunities are advertised in order to satisfy the discretion of our clients, please contact an AIR Consultant for a consultation.

AIR Recruitment specialises in the recruitment of the following professionals: Chief Actuary | Product Development | Pricing & Reserving |Newly & Nearly Qualified | Part Qualified | Solvency II | Trainee Actuary| Actuary – Life and Non-Life| Claims | Reinsurance |Underwriting | Captive | Treaty Specialists | Risk Analysts |Operations| Compliance |Project Managers |Business Analysts |Wealth Management| Pensions |Risk Manager | SII | Non-Exec |Executive Directors |Actuary|

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AIR - Actuarial Insurance Reinsurance Recruitment

AIR - Actuarial Insurance Reinsurance Recruitment

 

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