Regardless of what level you have reached in your career in Customer Service or what sector you are working in there are a number of key competencies that you should be able to demonstrate in your Customer Service CV.
Put simply key competencies are the skills you possess which demonstrate your ability to do the job and these key competencies should be emphasised throughout your Customer Service CV.
Listed below you’ll find a list of key competencies for Customer Service.
Depending on where you are in your customer service career a couple, some or many of these competencies can be used in your customer service CV
• Demonstrate ability to manage, motivate, and influence work & team behaviours
• High customer orientation (internal and external)
• Ability to organise, manage, and communicate across position levels and functions
• Flexible when it comes to working hours.
• Proven capability of responding readily and flexibly to changes
• Goal driven
• Target orientated
• Demonstrate a strong track record of problem solving
• Strong analytical skills
• Fluency in other languages
• Results-oriented
• Highly motivated to achieve best possible results for both customer and company.
• Excellent organizational and analytical skills
• Good telephone manner
• Computer literate: excellent keyboard skills, familiar with different on-line database packages.
• Ability to analyse a problem quickly and resolve it following procedures
• Good time management skills
• Ability to work in a team contributing to the team’s goals
Once you have decided which of the key competencies fit best with your experience then you can start to build them into your CV. Remember you need to provide solid, real life examples to prove those key competencies. It is not enough to say you can do something you must be able to verify your claims.
Your CV is your own individual marketing tool. In effect you are selling yourself to the employer and as such the language you use in your CV is critical.
The following is a list of ‘good’ selling words and words that help to highlight your strengths, when used to describe a skill that you hold or a task that you have achieved.
Overcame
Contributed
Won
Instigated
Reorganised
Developed
Accomplished
Demonstrated
Delivered
Persuaded
Established
Led
These words are ‘extra boosting’ selling words. These words serve to really emphasise a skill or achievement.
Enthusiastically
Quickly
Consistently
Effectively
Decisively
Assertively
Positively
Resourcefully
Creatively
Capably
Efficiently
Successfully
Of course with all CVs the golden rules still apply
No longer than 2 sheet of A4 paper
No spelling mistakes
Simple, clear formatting
Keep your CV concise
Don’t lie
For free CV templates click here
For more CV advice click here
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