Paddy Power Betfair plc was formed in February 2016 from the merger of two of the fastest-growing online betting operators in the world; Paddy Power plc and Betfair Group plc. Paddy Power is a multichannel (online and retail) betting operator widely seen as one of the most distinctive consumer brands in Europe. Betfair is an innovative online-only betting operator which pioneered the betting exchange in 2000, changing the landscape of the sports betting industry over the next decade.
The combined Paddy Power Betfair group is a significant scale player in the industry, with total revenues of £1.3bn coming from a market-leading presence in the UK, Ireland, Australia and the USA, as well as a range of B2C and B2B operations across Europe. We employ over 7000 people with a strong focus on online (80% of revenue) and fully regulated markets (95% of revenue). We also operate two of the most exciting international sports betting operators; Sportsbet in Australia and TVG in the USA. What gives us that extra special edge is our people. People with the passion to push boundaries. People who revel in doing the unexpected.
People who – day in, day out – help us to beat the competition in some highly competitive markets. The customer is at the heart of everything we do and above all we value people who go the extra mile to consistently deliver exceptional service. Doing things differently, believing in ourselves and each other, and never settling for second best has led to double digit growth, and it also means our employees are readily equipped to step up and excel their careers. So if you share our passion, and you’ve had enough dull moments in your work life to last a lifetime, join a team at the heart of the action, ahead of the pack and pushing boundaries at Paddy Power Betfair.
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We are currently seeking Telephone Betting Operators for our busy Dial-a-Bet contact centre to help us process customer's bets in a timely and accurate manner while delivering a first class customer service experience.
We are currently seeking Telephone Betting Operators for our busy Dial-a-Bet contact centre. If you think you have what it takes to be successful with one of Ireland’s most recognised brands please read on.
Reporting to the Senior Lifecycle Manager, this role is part of a team responsible for planning and executing direct marketing communications designed to encourage specific customer behaviours using a data centred approach.
The CRM Data Executive will be responsible for delivering multi-channel campaign data. The successful candidate will be fully trained in an advanced campaign management tool, delivering relevant data providing customers with timely messages across Betfair's products globally.
We are looking for a dynamic individual with a passion for lean process, content and all things analytical. Someone who loves people, technology, customer experience and has an aptitude for business and a strong work ethic are all necessities to bring to the table.
As a Customer Support Agent, you will provide support to Paddy Power customers with any Sports and eGaming queries through phone, chat, e-mail and social support, in order to deliver a world class customer experience.
This entry-level position within the Betfair Exchange team will report into the one of the team’s Operations Leads and will be tasked with the management and settlement of live football betting markets on the Exchange as well as some Sportsbook markets.
On our Commercial Graduate Programme you will have the opportunity to work across a number of key areas within our business. The programme will consist of five rotations every four months. These may include rotations in the following areas:
In this team, we believe that world-class customer operations are an essential part of any successful business. We are constantly identifying new ideas, approaches and technology solutions to ensure we not only maintain our standards but improve them.