Paddy Power Betfair plc was formed in February 2016 from the merger of two of the fastest-growing online betting operators in the world; Paddy Power plc and Betfair Group plc. Paddy Power is a multichannel (online and retail) betting operator widely seen as one of the most distinctive consumer brands in Europe. Betfair is an innovative online-only betting operator which pioneered the betting exchange in 2000, changing the landscape of the sports betting industry over the next decade.
The combined Paddy Power Betfair group is a significant scale player in the industry, with total revenues of £1.3bn coming from a market-leading presence in the UK, Ireland, Australia and the USA, as well as a range of B2C and B2B operations across Europe. We employ over 7000 people with a strong focus on online (80% of revenue) and fully regulated markets (95% of revenue). We also operate two of the most exciting international sports betting operators; Sportsbet in Australia and TVG in the USA. What gives us that extra special edge is our people. People with the passion to push boundaries. People who revel in doing the unexpected.
People who – day in, day out – help us to beat the competition in some highly competitive markets. The customer is at the heart of everything we do and above all we value people who go the extra mile to consistently deliver exceptional service. Doing things differently, believing in ourselves and each other, and never settling for second best has led to double digit growth, and it also means our employees are readily equipped to step up and excel their careers. So if you share our passion, and you’ve had enough dull moments in your work life to last a lifetime, join a team at the heart of the action, ahead of the pack and pushing boundaries at Paddy Power Betfair.
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We have a number of fantastic opportunities to join a recognisable global brand! As a Customer Support Agent, you will provide support to Paddy Power/Betfair customers with any customer queries through phone, chat, e-mail and social support, in order to deliver a world class customer experience.
We are currently seeking Telephone Betting Operators for our busy Dial-a-Bet contact centre to help us process customer's bets in a timely and accurate manner while delivering a first class customer service experience.
You will be the closest person to the local market and as such will need to set clear direction / make recommendations on messaging, scripts, partnerships and ways to make the brand more visible and relevant.