The Mercedes-Benz Customer Assistance Center (CAC) in Maastricht is the central point of contact for customers and prospective customers of Mercedes-Benz, Smart and Maybach. From the CAC, customers from across Western Europe are supported with breakdowns, enquiries, complaints and promotional activities. Mercedes-Benz CAC Maastricht N.V. has approximately 600 employees consisting of 40 different nationalities. The CAC’s main goal is to exceed customer expectations.