Let’s do it together
B&Q: Europe’s leading home improvement retailer, third largest in the world; iconic British brand; ‘world class employee engagement. Restless, bold and ready. We have a vision. We have a strategy. And having recently become the first retailer and the only non–US company ever to win the Gallup Worldwide Employee Engagement Award, we’re confident we have the support of our 40,000 employees. There’s never been a better time to find out what a career at B&Q could do for you.
A lot of people tell us that B&Q has a unique atmosphere, friendlier and more connected than most companies, whether you work in one of our stores, at our Store Support Office in Southampton, or in the field. It’s something we’re proud of. We want everyone who works for us to feel like they belong, and to feel happy in their work. We believe that’s the key to smart business, and great customer service.
B&Q has evolved, and so have our customers. The core DIY enthusiasts remain, and we’re constantly looking at ways to serve them even better. But in recent years our focus has shifted to include a growing market of consumers who are passionate about home improvement but instead of doing it themselves want it Done For You (DFY). As well as expanding our product range and offering installation services, we’re updating the retail environment to appeal to this new audience. This movement towards DFY home improvement is stimulating the sector, creating a market that simply wasn’t there before.
We’re focused on developing our peoples skills – both professionally and personally. To this end, we’re determined to offer our employees all the training and support they need to progress in their chosen field. This is reflected in the fact that so many of our employees stay with us long–term, and that many of our senior positions are filled from inside the business.
We’re not shy about salaries and benefits. We know that attracting and keeping talented people means being prepared to reward them. And we do. As well as a highly competitive basic salary, we offer a generous bonus scheme for all our employees and a variety of additional benefits depending on your role.
Our head office
We don’t have a ‘head office’. Instead, we have a Store Support Office: a hub, a melting of people and ideas, all directed towards providing the best possible business support for our store teams across the UK and beyond. We find an open, relaxed environment supports this objective better than the traditional ‘head office’ with its impenetrable hierarchies, back–biting and closed doors.
Another thing that’s unique about our head office is its location: Chandler’s Ford, Hampshire, just outside Southampton. It’s outside the London and South East bubble, yet accessible, with a 1’hour rail link to London, cross–Channel ferries and a busy international airport. The area also boasts excellent local schools, shopping and leisure facilities, with the historic towns of Winchester, Salisbury and Chichester nearby.
It’s a beautiful part of the world, with the open spaces of the New Forest within easy reach, as well as several south coast beaches, marinas and facilities for those who love watersports, riding or mountain biking.
Our stores serve more than 10 million customers a year and boast more than 45,000 products. As Europe’s leading home improvement retailer, the in store career opportunities are unparalleled, whether you’re in Customer Service, a trade role (eg plumber or electrician), or a specialist sales role like home design consult or trade merchant.
The job of keeping 330 stores running, thousands of staff inspired, and millions of customers happy is challenging yet rewarding. We’re committed to providing our managers with the support they need to develop and motivate their teams, and have a bit of fun along the way. It’s not easy, but we’re confident that the practical and financial rewards, not to mention the job satisfaction and our progressive work culture, make B&Q an exciting prospect for passionate and ambitious managers from all walks of life.