Unified Communications Solutions from Aspect

Aspect have opened two new facilities in Galway. The facilities will provide customer technical support, software production and distribution, and serve as a shared services centre for certain administrative functions.

Drawing on decades of insight gained from working with the world’s leading companies on mission-critical customer contact, Aspect enables organizations to turn the potential of unified communications into real business results, through enhanced knowledge worker and agent productivity and by helping optimize business processes throughout the enterprise and contact center for improved agility and responsiveness. Aspect provides these capabilities by leveraging Microsoft unified communications like Microsoft® Active Directory™, Microsoft® Exchange and Microsoft® Office Communications Server 2007.

Our unified communications applications for the contact centre are a brand new way to use the power of software to target operational objectives with specific capabilities.

And, Aspect delivers a host of best-in-class services that provide you with the in-depth expertise you need to identify the right opportunities, navigate implementation obstacles and get the best possible results from your unified communications strategies.

Aspect delivers software and services that turn the potential of UC into real business results

Our difference brings customers value. Aspect is:

• Experienced - Aspect has more than 35 years helping customers with strategic planning and technology implementations of high-stakes, complex customer-facing business processes.
• Reliable - Our solutions are successful in some of the most rigorous environments, providing up to 99.999% contact delivery reliability.
• Proven - With nearly 1,000 deployments of our unified platform, Aspect has a proven track record of unifying siloed communications technologies.
• Respected - Aspect is the leader in mission-critical voice applications.
• Connected - Our ongoing joint investment with Microsoft provides access to best practices in Microsoft® Office Communications Server (OCS) 2007 deployments.