Our Company

State Street Corporation (NYSE: STT) is the world's leading provider of financial services to institutional investors including investment servicing, investment management and investment research and trading. With $21.510 trillion in assets under custody and administration and $1.877 trillion in assets under management at September 30, 2011, State Street operates in 26 countries and more than 100 geographic markets and employs 29,685 worldwide. For more information, visit State Street’s web site at www.statestreet.com

Promoting a culture of excellence

With more than 29,000 employees across 26 countries, at State Street, our people are our greatest asset. We recognize that highly skilled, engaged and productive employees are essential to our success. Our company values reflect our commitment to employee engagement, Global Inclusion and corporate social responsibility — to help you build a fulfilling career. Around the world, we aim to be an employer of choice by offering competitive compensation and benefits, personal and professional development opportunities, and a work environment that promotes a diverse array of people, ideas and skills.

We’re a company that insists on, and rewards, performance excellence. We know our success hinges on attracting the best people to join us — people like you. We encourage you to explore the possibilities that a career at State Street can offer you.

State Street is committed to embracing diversity and inclusion in the workplace.

JOB DESCRIPTION

JOB SUMMARY

Act as the first point of contact for any and all TA Application support queries or problems. The areas covered by this role include Support, Issue Analysis, Vendor Management, Project Office, with the potential for Project Management duties also. The successful applicant will be required to work within a team structure, reporting to the Production Support team lead or Production Support Manager.

Support is provided to users across multiple sites, with users in Ireland, Luxembourg, Boston, Jersey and Hong Kong at present.

JOB DUTIES

Vendor Management

• Act as first line of support for all issues relating to our TA applications and surround products. Investigate and analyse these issues and where possible work to resolve the issue
• Monitor and maintain the Remedy ticket system and the TA Production Support mailbox
• Act as link between TA and relevant support teams for all TA applications eg TA Reporter,DVD, AWD, iFAST, etc
• Prepare weekly prioritization for all solution vendors
• Manage high severity incidents via the Events Committee process and work with vendors to resolve issues as soon as possible
• Escalate issues where required to ensure appropriate resolution is achieved
• Participate in scheduled weekly (and occasional ad-hoc) calls with vendors regarding Service Level and Performance
• Provide weekly updates on all open incidents to department using the reporting functionality in Remedy
• Contribute to the monthly TA Ops Change MIS pack
• Become a subject matter expert for the TA systems supported
• Ensure appropriate support documentation exists for all applications supported
• Document and maintain procedures for all Prod Support processes which are housed on SharePoint

Project Management

• Actively work with Project and testing teams on handover of all new TA applications and functionality, with a particular focus on support documentation
• Work with New Business team as required
• Specific projects will be run and completed from within the Production Support team, which will require consistent Project Management procedures to be followed

Project Management Office - Coverage

• Initial Analysis of Change Requests
• Act as gatekeeper for changes requested by TA by means of logging and tracking all change requests, monitoring for progress, updating the Change Request register accordingly
• Performs quality checks on incoming change requests
• Liaise with other teams within TA to prioritise and manage change requests
• Responsible for supporting Resource Capacity and Planning for Projects
• Maintains and delivers Project Office executive reports to Senior Management
• Acts as liaison with other Project Offices, internally and with vendors
• Obtaining appropriate sign-off
• Provision of the Application Support Document
• Assistance with User Acceptance Testing as required
• Overseeing Implementation of new systems and processes

KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED

Skills                                           

• Numeracy
• Problem solving                                                                                  
• Communication (oral/written)                                                   
• Computer literacy                                               
• Product/Service Knowledge
• Procedural knowledge                                         
• Attention to detail
• Keen to build up systems knowledge
• A technological aptitude
• Organisational and administrative skills

Competencies

• Strong Customer Service focus 
• Team player/motivator
• Self starter
• Flexibility within a multitask environment
• Display initiative/willingness to  progress within their role
• Commitment/reliability
• Concern for quality/accuracy

 ADDITIONAL SKILLS REQUIRED

• Computer Skills
• Industry Knowledge
• Typically candidate will have worked for 2/3 years within a similar
• Detailed working knowledge of IFAST, or other TA Systems , MS Excel and Word would be an advantage
• Detailed understanding of  procedural, technical and product requirements within Transfer Agency business and aptitude to improve on this knowledge

To apply for this job click the “Apply” link. This will bring you to our careers webpage. Select “Job Opportunities” from the left menu. Select “Europe/MiddleEast/Africa” and search by job ID 55388