NATIONAL PEN - Bilingual Customer Service Agent

From August to December 2012

FANTASTIC OPPORTUNITY TO LIVE AND WORK IN IRELAND

National Pen, Ireland

At National Pen we strive to be the worldwide leader in providing high value promotional products for businesses and professionals by providing expert knowledge and effective promotional products.
With a workforce from over 30 different countries with 12 working languages, we provide a very diverse and multi-cultural environment in which to work with ongoing training to provide you with the tools to be successful.

NATIONAL PEN - Bilingual Customer Service Agent From August to December 2012 German, Swedish, Danish, Finnish or Norwegian

The Call Centre Agent is responsible for answering ‘pre’ and ‘after’ sales calls, in addition to mail order entry. He or she will be assessed by the number of calls, time on line, average handling time and average speed of answer. Most of the agent’s tasks will be actioned on-line using Oracle (training provided).

Answering calls in relation to: 

• General information on products
• Sample Product Requests
• Placing a telephone order (entering order on line)
• Order status
• Goods not matching original order
• Shipping issues (tracing orders; returns pick up etc.)
• Finance queries (processing payments, invoice / statement queries)
• Upselling mail orders
• Responding to faxes and letters from Customers
• Translation and proofing
• Data input of mail orders
• Any other duties/projects as directed by Management 

• Minimum of 6 month of customer support experience (experience using various communication channels such as chat, phone, email)
• Must demonstrate ability to work well in a team contributing to the team’s goals
• Need to demonstrate good time management, and good housekeeping
• Ability to analyse a problem quickly and resolve it following procedures
• Good telephone manner: courteous, clear speech, good call management, assertive
• Very customer service focused, able to deal with customers in a friendly and polite manner 
• Fluent in one of the following: German, Swedish, Danish, Finnish or Norwegian speaking
• Good English
• Computer literate: excellent keyboard skills, familiar with different on-line database packages
• Ability to multitask

Normal Hours of Work: 

• 39.5 hrs per work – Day Shift is from 7.30 am to 4.30 pm (depending on language) Mon to Fri.

Salary: 

• Starting @ €18,895 - €21,903 basic per annum (depend on the language skills) plus performance bonus of up to 16% of quarterly earnings, in addition to sales commission where applicable.

Additional benefits:  

• Paid Holidays
• Parking
• Bonus
• Vouchers
• Staff discount
• Sports & Social Club

We pay for flight ticket to come to Ireland with 4 nights accommodation.

WE WILL ASSIST WITH RELOCATION