Customer Service Agents - ABTRAN

Job Purpose: 

Ensure quick turnaround of query resolution process for our clients and customers 

Key Responsibilities: 

• Liaise with the management team on a regular basis, ensuring all issues are resolved in a timely manner
• Liaising directly with customers and other internal departments to resolve any outstanding issues and escalations
• Successfully achieving objectives and targets as set by Supervisor
• Adherence at all times to documented procedures and compliance with audit requirements
• Responsible for continuous improvements to existing processes and procedures: identify re-occurring issues/queries with aim to resolve permanently through training, communication, and solution solving skills
• May involve other administrative tasks as required.

Candidate Specification

• Highly Motivated and enthusiastic
• Excellent communication skills
• Reliable
• An ability to multi-task and prioritise.

Career History: Having worked in a customer focused/team environment is advantageous.

Experience Required:

• Minimum one year work experience.

Skill Set Required:

• PC literate
• Fluent English
• Being able to demonstrate clear problem solving skills
• Excellent knowledge of Microsoft Excel

 Qualifications:

• Recent graduate / equivalent education or one year work experience