Due to increased work volumes we are opening a Branch Office in Brussels and we are seeking energetic, customer focused individuals to join our award winning team.

Allianz Worldwide Care

Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world’s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries.

Head quartered in Dublin, Ireland Allianz Worldwide Care employs 600 staff across the globe.   Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its "Clear to Zero" claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.

Fluency in English with one or more of the following: French or Dutch or German

Main Tasks

• Adjudicate and process Claims within the agreed company SLA, in accordance with policy benefits to facilitate the company achieving its loss ratio target.
• Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention
• In line with the company’s policy on cost containment identify duplicate payments, possible non-disclosure and fraudulent claims.
• Respond to customer enquiries accurately and professionally and if necessary, liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction.

Expereince Required 

• 1 - 2 years experience in a customer focused environment, ideally in an administrative role.
• Knowledge & experience of the Life, Accident & Sickness Insurance an advantage.
• Medical Insurance Industry Knowledge an advantage
• Fluency in English with one or more of the following: French or Dutch or German
• Proficiency in MS Office
• Highly customer-focused individual with strong interpersonal and communicative skills
• Team player
• Ability to work under pressure and to meet tight deadlines and service standards

In return expect the security of a world leader in financial services together with a competitive compensation and benefits package.

To learn more about us please visit
www.allianzworldwidecare.com/movie