As one of the world’s leading providers of business software, SAP delivers products and services that help accelerate business innovation. Today, customers in more than 120 countries and 25 industries run SAP applications – from distinct solutions addressing the needs of small businesses and midsize companies to suite offerings for global organizations. (*) SAP defines business software as comprising enterprise resource planning and related applications

PURPOSE AND OBJECTIVES
Do you want to engage in challenging work with enterprise-level customers and be supported with extensive on-going training opportunities for both technical and personal growth? Join a worldwide Customer Support team of 1500+ where customer problems are our opportunities.

We lead the marketplace through vision, technology and service. We use creativity to resolve problems and continually improve. We demonstrate a superior ability to work together across multiple sites, geographies, and cultures. Most importantly, we inspire each other, have fun and celebrate achievements.

In order to harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

We are seeking an Application Support Engineer who is driven by a desire to provide our customers with outstanding technical customer service. Their primary responsibility is to assist our customers in resolving issues related to SAP’s newly acquired Right Hemisphere® 3D Visualization software. The Support Engineer will need the ability to demonstrate their artistic capabilities and provide root cause analysis on a variety of 2D and 3D product graphics across the extended enterprise.

EXPECTATIONS AND TASKS
* Think independently and apply effective problem solving skills
* Recommend known technical solutions and develop workarounds for corrective action
* Properly document communications and actions for customer issues in our CRM system
* Isolate probable causes of issues and provide root cause analysis
* Contribute regularly to the internal and external Knowledge Base
* Report errors to Development
* Act as an ambassador for the Primary Support organization
* Participate in After Hours Support & Weekend shifts as scheduled

WORK EXPERIENCE
* Prior industry experience in message solving and service delivery for Enterprise Software

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES
* Computer Science, 3D Graphics/Visualization, or 3D Animation degree/diploma or equivalent industry experience
* General knowledge/experience with 3D or CAD applications such as Maya, 3DS Max, Lightwave, Catia, Pro/E, and/or SolidWorks
* Demonstrated proficiency in web development technologies e.g. Flash, HTML, Javascript, SQL
* Working knowledge of Networking fundamentals
* Excellent diagnostic and technical analysis skills
* Excellent communication skills
* Ability to assess, plan and troubleshoot while collecting information about the customer issue
* Proficiency in Windows operating systems
* Demonstrated proficiency in authoring applications
* Understanding of CAD applications and manufacturing environments would be a benefit

Apply Here