We are currently recruiting for an experienced Airfreight Operative to join our busy and dynamic Dublin based Airfreight Team.
Your tasks and responsibilities
Working on your own initiative and also being a key player in the Airfreight team to offer solutions in a timely and efficient manner to the end customer to ensure all aspects of operation are completed
with accuracy and quality. Work within company guidelines to make sure all requested tasks are performed. To be a positive 'face' of KN and to develop excellent working relationships with customers.
Your skills and experience
Day to day operations in a busy office environment to include dealing with customers/customs clearance/invoicing/creditors invoices/customer & other reports/other administration duties.
Delivery and collection scheduling and dealing with Airlines / Hauliers / subcontractors and third parties.
Liaise with overseas partners to ensure the department is proactive in providing a quality operational performance.
Foster and develop good relations with both existing and potential customers to ensure retention and growth.
Develop in-depth knowledge of all aspects of the role including a full Good
Distribution Practice (GDP) knowledge to ensure full ownership of your role
Develop in-depth knowledge of all aspects of the role to ensure full ownership.
Deal with all customer phone sales and/or customer queries.
Establish a good working relationship with the air freight department and its customers.
Ensure that all tariffs are kept up to date on the system.
Maintaining and / or implementing good working practices & procedures to ensure that the department run efficiently and with professionalism.
Proactive participation and adherence to the Company's QSHE (Quality, Safety, Health & Environ) system.
Delivering excellence in quality and customer service every time.
Managing your performance via Key Performance Indicators as discussed with your manager.
Pro-actively look for continuous improvement with the department to ultimately
provide the customer with an efficient and professional service.
Promote KN positively with customers through high quality of work, excellent
communication, pro-active approach and positive attitude.
Supporting other operations within Dublin by having flexibility around working in different locations.
Key Performance Indicators
Quarterly Staff development program
Participation in all relevant and timely cross training activities
Attendance & punctuality
Various reporting to customers
Accuracy & enthusiasm
Quality of work and accuracy
End of month figures
Skills & Expertise
At least 3 years experience in a busy Air freight forwarding department
Good Distribution Practice (GDP) certification
A hands-on approach with the ability to maintain priorities and deadlines.
Excellent administrative skills.
The ability to work on own initiative within a team environment.
Keen Awareness to the Cost of Quality to an Organisation.
Flexibility to adapt to changing demands
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers.
Results Focus - Can be relied on to exceed goals and pushes him/herself for results.
Priority Setting - Spends his/her time on what's important.
Problem Solving -Uses logic and reason to solve difficult problems with effective solutions.
Quick Learner - Learns quickly when facing new problems.
Intelligence - Is sharp and capable.
With over 70,000 employees at some 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions.
Reference Number: req17418
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